Customer Service Representative

1 week ago

Vernon, Canada FLOFORM Full time

Description

Position at FloForm Countertops

With 16 branches and 6 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our Local Vernon Branch is seeking a Full-time Customer Service Representative to join the team (Temporary/Contract for maternity leave) 

Desired Skills & Experience:

High School Diploma with 1-2 years customer service experience Basic computer skills with experience using Microsoft Office products and ability to learn other software programs Ability to solve problems as they arise Valid Driver’s License and clean criminal record Strong organizational skills, with attention to detail Ability to handle challenging situations with diplomacy and respect Possess a good understanding of measurements & fractions along with basic mathematical skills a plus Excellent verbal and written communication skills Enjoy working in a challenging, fast paced environment

Duties and Responsibilities:

Ability to work in a team sales environment Assists customers in person, by email or on the telephone Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer Assists customers in person, by email or on the telephone Processes orders and accepts payment from customers made over the telephone or in person Inputs orders/quotes into the computer system and confirms availability of product Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required. Assists customer in the selection of product Maintains customer service records Establishes proactive communication with customers to ensure understanding of product ordered Handles quality and service issues to develop/maintain customer loyalty Ensures orders are priced accurately and invoices are issued promptly Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) Participate in inventory Keeps the showroom clean and sets up displays as needed Will also assist with general labour tasks including loading/unloading merchandise, deliveries Other duties as assigned

FLOFORM is proud to offer the successful candidate:

Starting at $18 - $22 depending on experience Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

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