HandyDART Dispatcher

HandyDART Dispatcher

Location: Campbell River, BC

Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit is currently seeking a full-time Dispatcher to join our team in Campell River. Responsible for both scheduling/coordinating our team of professional drivers and general administrative duties, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

This is a full-time position working Monday through Friday from 7:30 am to 4:00 pm.

Compensation: $24.50 per hour

Responsibilities:

Dispatch and monitor vehicle and operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations Receive and respond to requests for emergency assistance or service from dispatched resources Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives Prepare daily vehicle assignments, and communicate with maintenance and operations staff Communicate effectively by providing clear and concise information, explanation and direction Advise personnel about route or traffic problems that could affect operations or customer service Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required Confer with customers or supervisory personnel to address questions, concerns, and/or requests Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information Perform day to day administrative tasks Access environmental information, retrieve AVL Data and print out maps

Qualifications:

High school diploma or equivalent Previous work-related skills and experience in a dispatching, customer service or transportation operations preferred Previous administrative or office experience is advantageous Knowledge of local geography of Comox Valley, Campbell River and transit routes is an asset. Experience in electronic information handling technology such as Dispatch software applications is considered an asset Ability to handle stressful situations in a composed manner Excellent communication skills and attention to detail Strong organizational and time management skills Diplomacy and tact Computer proficiency in Microsoft Word, Excel and Outlook

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