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Room Attendant

4 months ago

Yellowknife, Canada Nova Hotels Full time

We are looking for a Room Attendant to add to our team.

If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

PRIMARY FUNCTIONS

Reporting to the Executive Housekeeper / Housekeeping Manager/Supervisor, the Room Attendant is responsible for ensuring the guest rooms are cleaned and maintained in a timely and thorough manner to maximize the highest degree of guest satisfaction. They move quickly and organize their tasks according to business volumes to ensure that the hotel always looks its best. They are passionate about serving others and working as a team with associates from all departments. Ensuring all guest areas are cleaned and maintained to the standards set by the hotel using the correct cleaning techniques and cleaning agents.

This position includes days, evenings, weekends, and holidays.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

The specific responsibilities of the room attendant position will vary depending on the needs of the properties. Specific responsibilities may include but are not limited to the following areas.

  • Follows all established and future housekeeping Standard Operating Procedures.
  • Ensures guest satisfaction by cleaning and servicing the assigned guest rooms or areas according to established standards and standard operating procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc. Includes cleaning of room refrigerator, microwave, coffee maker, etc.
  • Monitors and control supplies and amenities and minimizes waste within all areas of housekeeping.
  • Reports, turns in, and/or logs all lost and found items according to established procedures.
  • Reports all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the Supervisor.
  • Maximizes job efficiency and ensures a neat and orderly appearance by maintaining and stocking carts.
  • Maintains, vacuums, and cleans guest floor hallways.
  • Cleans and maintains vacuum cleaner and other tools on a regular basis.
  • Assists in the removal of trash, recyclables and dirty linens as directed.
  • Clean approximately 1 guest room every 30 minutes
  • Adheres to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Security, Fire Safety, and Guest Interactions.
  • Provides exceptional guest service at all times.
  • Perform other job-related duties assigned by the Supervisor.

 

CORE COMPETENCIES:

  • Customer-Focused
  • Results Oriented
  • Self-Directed; Team Player

 

JOB SPECIFICATIONS AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Interpersonal Skills: Maintains confidentiality; actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work independently and under pressure or stressful situations.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency, and thoroughness.

Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures and policies; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security/criminal clearance from local authorities.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos.

PHYSICAL DEMANDS:

Physically fit and able to push, pull, lift to 50+ lbs. on occasion and to bend and kneel with comfort. Lifting - Under 20lbs 50% of work time, Carrying - Over 20lbs 10% of work time, Pulling - Over 20lbs 50% of work time, Bending, standing, reaching, and kneeling.

WORK ENVIRONMENT:

The work environment is a hotel setting, which has the following conditions: medium-high noise environment; high traffic area for internal guests, exposure to moving parts and equipment such as vacuum, steam cleaner, washer, and dryer. Potential exposure to theft and/or belligerent guests. Exposure to chemicals. Frequently working in areas of high temperatures around heavy equipment. Exposure to sharps and biohazards.

Nova Perks:

  • Meal program
  • Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
  • Friends & Family Rates at any of our locations 
  • Extended Health Benefits for full time employees 
  • Employee Discounts at the F&B Outlets 

About us

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

 We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.