Store Manager
1 month ago
We have many opportunities available on our other career site pages. Click to link to our careers page
Peoples Jewellers is a people-first company, and we recognize that our jewellery consultants are every bit as dynamic and brilliant as the jewellery we offer. They are the reason Peoples Jewellers has become the largest retailer of fine jewellery in Canada, with over 90 locations from the Maritimes to British Columbia. Peoples Jewellers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™.
STORE MANAGER
Title: Store Manager
Reports To: District Manager
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Position Summary:
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.
Major Responsibilities/Essential Functions:
In order of importance, list primary job duties this position is responsible for achieving. Each statement should relate to an end result or objective. Use a separate page to document additional responsibilities.
Vision and Purpose:
Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motive others to achieve and attain goals.
Customer Obsession:
Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach
Compiles and follows up on customer requests.
Critical Thinking & Innovative Action:
Attains sales projections and sales quotas as set by the Company and develops strategies to maximizes both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade, and influence the actions of others.
Employee Experience:
Demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Diversity, Equity and Inclusion:
Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensure all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others.
Performance Excellence:
Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information. Maintains the neatness and cleanliness of the location to represent the banner. Responsible for compliance with Company policies and practices. Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees. Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Typical hours should aim for a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods.
Performs additional duties and projects as assigned. Consistent regular scheduled attendance is considered an essential function of this job.Work Schedule:
During non-peak periods, managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business. A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind:Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.NOTE: Hours will increase during peak selling periods.
Position Qualifications:
Education Required: Minimum of 2 years of college preferred Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience. Preference will be given to candidates with specialty retail or jewelry experience Years of Job-Related Experience Required: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience. Preference will be given to candidates with specialty retail or jewelry experience. Preference will be given to candidates that are Diamond Council of America (DCA) certified. Technical/Other Skills Required: Advanced Communication skillset, both written and verbal. Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools. Strong interpersonal skills to build effective employee and customer relationships. Advanced presentation skills to provide effective team member training and excellent customer presentations. Strong problem solving and conflict management skills to support internal and external customers. Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text. Ability to plan and organize tasks to meet deadlines and expectations. Ability to work independently without immediate supervision. Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team. Ability to understand and thoroughly explain detailed information. Reliable and dependable.Additional Language(s) Required: Bilingual skills are a plus.
Physical Demands:
While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise. The employee is also required to sit, stoop, bend, kneel or crouch as needed. The employee must be able to lift and/or move up to 10 pounds. This job requires visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe. Standard workweek regularly includes weekends, evenings, holiday, and extended hours. Travel to training sessions and business meetings including air travel and overnight travel may be required.
-
Store Manager
4 weeks ago
Edmonton, Canada Mission Thrift Store Full timeMission Thrift Store Edmonton 2 is currently seeking a full-time Manager who understands and supports the vision and volunteers to effectively operate the store. The Manager needs to be vibrant, passionate and have an entrepreneurial customer service, understand inventory control, pricing, health and safety regulations, delegating, motivating, marketing and...
-
Store Manager
2 weeks ago
Edmonton, Alberta, Canada Mission Thrift Store Full timeMission Thrift Store Edmonton 2 is currently seeking a full-time Manager who understands and supports the vision andvolunteers to effectively operate the store. The Manager needs to be vibrant, passionate and have an entrepreneurialcustomer service, understand inventory control, pricing, health and safety regulations, delegating, motivating, marketingand...
-
Assistant Store Manager
4 days ago
Edmonton, Canada The Volcom Store Full timeVolcom in West Edmonton Mall is hiring a full time, permanent Store Manager. The Volcom Store is the shopping destination for Volcom branded clothing and accessories for kids, women and men. Live the snow, skate and surf lifestyle with Volcom. This is the perfect job if you're driven by sales, exceed at customer service and have a passion for developing...
-
Store Manager
3 weeks ago
Edmonton, Canada Warehouse One - The Jean Store Full time**Store Manager** **Edmonton West, AB** As a Store Manager with Warehouse One, you have a direct hand in leading your store to success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach your team to be their best. **What’s in it for you** - 50% off...
-
Assistant Store Manager
2 weeks ago
Edmonton, Canada Warehouse One - The Jean Store Full time**Assistant Store Manager** **West Edmonton Mall, AB** As an Assistant Store Manager with Warehouse One, you can make a direct impact in your store’s success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach team members to be their best. **What’s...
-
Assistant Store Manager
4 weeks ago
Edmonton, Canada Below The Belt, Retail Store Full timeBelow The Belt Store in Kingsway Mall is an independent, Canadian owned clothing and accessory retailer for Men and Women. We believe in supporting fellow Canadian brands while offering customers the best selection of brands like Levi's, Carhartt and tentree. Below The Belt Store is hiring an Assistant Manager. This is the perfect position for someone with...
-
Assistant Store Manager
2 weeks ago
Edmonton, Alberta, Canada Below The Belt, Retail Store Full timeBelow The Belt Store in Kingsway Mall is an independent, Canadian owned clothing and accessory retailer for Men and Women. We believe in supporting fellow Canadian brands while offering customers the best selection of brands like Levi's, Carhartt and tentree.Below The Belt Store is hiring an Assistant Manager. This is the perfect position for someone with a...
-
Assistant Store Manager
3 weeks ago
Edmonton, Canada Mr. Big and Tall Store - North Town Ctr. Full time_**Grafton Apparel believes everyone deserves to look great! We fit your body, your budget, your style and with the confidence you get when you look and feel great!**_ **Grafton Apparel Ltd., owner and operator of Tip Top, George Richards & Mr. Big & Tall Menswear is a Canadian company that has been in business for over 100 years. Taking its strength from...
-
Liquor Store Manager
3 weeks ago
Edmonton, Canada Royal Imperial Liquor Store Full timeWork Term: Permanent - Work Language: English - Hours: 36 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 3 years to less than 5 years - or equivalent experience **Work setting**: - Liquor and wine store - In shop **Tasks**: - Manage staff and assign duties - Study market research and trends to determine...
-
Retail Store Supervisor
4 weeks ago
Edmonton, Canada HIGHEND CONVENIENCE STORE Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 32 to 40 hours per week - Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work site environment**: - Non-smoking **Work setting**: - Retail service establishment - Relocation costs covered by employer -...
-
Retail Store Supervisor
22 hours ago
Edmonton, Canada HIGHEND CONVENIENCE STORE Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 32 to 40 hours per week - Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work site environment**: - Non-smoking **Work setting**: - Retail service establishment - Relocation costs covered by employer -...
-
Store Manager
4 weeks ago
Edmonton, Canada Homes Alive Pets Full time**Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...
-
Store Manager
2 weeks ago
Edmonton, Canada JD Sports Canada Full time**Department**: Retail Stores **Location**: Southgate Centre, AB **Workplace Type**: On-site **Job Type**: Full-time, Permanent **Opening**: Summer 2024 **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music...
-
Store Manager
5 days ago
Edmonton, Canada JD Sports Canada Full time**Department**: Retail Stores **Location**: Kingsway Mall, AB **Workplace Type**: On-site **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in...
-
Store Manager
4 weeks ago
Edmonton, Canada Bulk Barn Full timeLocation: Edmonton, Alberta Department: Store Operations Reports to: District Manager **Must be available to work a flexible schedule that includes early mornings, days and evenings, Monday through Sunday.** Position Summary: Work with District Manager and store team to ensure compliance with: - Customer service standards, Operating policies and...
-
Store Manager
2 weeks ago
Edmonton, Canada Bulk Barn Full timeLocation: Edmonton, Alberta Department: Store Operations Reports to: District Manager **Must be available to work a flexible schedule that includes early mornings, days and evenings, Monday through Sunday.** Position Summary: Work with District Manager and store team to ensure compliance with: - Customer service standards, Operating policies and...
-
Store Manager
1 month ago
Edmonton, Canada Lululemon Full timeWho We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...
-
Store Manager
3 weeks ago
Edmonton, Canada Bulk Barn Full timeLocation: 13846 - 40 Street N.W. Edmonton, Alberta Department: Store Operations Reports to: District Manager **Must be available to work a flexible schedule that includes early mornings, days and evenings, Monday through Sunday.** Position Summary: Work with District Manager and store team to ensure compliance with: - Customer service...
-
Store Manager
3 weeks ago
Edmonton, Canada JACK & JONES Full time**Position**:Store Manager, JACK & JONES **Reports to**:District Manager **Location**: JACK & JONES Edmonton area - exact location to be determined **Why choose JACK & JONES?** Besides being a challenging and inspiring place to work, we value a positive work atmosphere and friendship. At JACK & JONES, we believe in designing an outstanding experience for...
-
Store Manager
3 weeks ago
Edmonton, Canada La Senza Kingsway Full timeThe role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. Store Managers drive sales and performance by demonstrating and coaching to the La Senza selling behaviors to create a high purpose selling culture within their team and achieve the store’s...
