Business Systems Analyst
Found in: Talent CA C2 - 7 days ago
Key Responsibilities:
Business Analysis and Digital Transformation:
- Conduct comprehensive analyses (including business requirements) of existing business processes to identify improvement opportunities.
- Lead the digitization efforts, ensuring alignment with business needs and industry best practices.
- Design and implement robust IT solutions (i.e. system specifications, project timelines, resource requirements) to enhance operational efficiency, employee collaboration, and internal “customer” satisfaction
- Ensure the integration of the tech stack, including ERP (SAP), PLM (TeamCenter), MES, and WMS among a few solutions the company is transitioning to, to achieve seamless operations.
- Serve as a critical liaison between IT and various business units, promoting effective communication and understanding of technological changes.
- Develop and deliver training programs for new systems and processes.
- Manage IT projects from concept through to delivery, ensuring they meet business requirements, are delivered on time, and within budget.
- Champion continuous improvement and innovation across IT operations.
- Lead efforts to enhance data security and compliance, working closely with the IT security team to implement best practices and conduct regular audits.
- Provide support for all IT systems, manage help desk tickets efficiently, and oversee the maintenance and operation of the company's IT infrastructure (e.g. computer systems, network servers and virtualization infrastructure)
Reporting directly to the Director of IT.
KPIs (Illustrative / Not Exhaustive):
- Timeliness and efficiency of IT project completions.
- Reduction in system outages per year.
- Reduction in manual, repetitive processes (replaced with digital solutions to speed up operations, automate some tasks and reduce errors)
- A proactive approach to technology adoption, with a keen interest in leveraging IT to drive business innovation and efficiency.
- Strong problem-solving skills with a data-driven and first-principles thinking approach
- Ability to navigate ambiguity
- Not afraid to roll up their sleeves when needed and doing what it takes to execute on complex projects
- Strong communication and interpersonal abilities, with proficiency in engaging stakeholders across various levels.
- Bachelor’s degree in Information Technology, Business Administration, or a related field, with at least 5 years of experience in a BSA role.
- Demonstrable experience in digital transformation projects, particularly those involving cloud migrations and ERP/PLM integrations.
- Proficiency in VMware, Veeam, Microsoft 365, and programming languages such as C, C#, C++, and Java.
- Familiarity with SAP and TeamCenter is highly desirable.
- Mandarin language skills are a plus.
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