Senior Advisor, Member and client experience

Found in: Talent CA C2 - 7 days ago


Brossard, Canada Desjardins Full time

As a member/client experience senior advisor, you help improve the member/client experience and ensure NPS viability within the organization. You lead different stakeholders in projects and through strategic initiatives related to NPS implementation and viability within the organization. You also lead different stakeholders in projects and through strategic initiatives related to redesigning the journeys created for each client segment and within the different channels available. In addition, you lead different stakeholders in development projects and complex, innovative strategic initiatives related to the member/client experience. You use your analytical skills and comprehensive, detailed knowledge of the organization to help solve highly complex problems. Your initiatives require extensive, in-depth knowledge of your line of work. You make recommendations on the development and execution of initiatives and projects with a high degree of operational and conceptual complexity that have an impact on the business sector's member/client experience and NPS. You interact with a large number of stakeholders working in other fields to understand and communicate the issues and to influence decision-making with respect to the member/client experience. You will be required to :

Help the sectors implement the NPS and make recommendations to support decision-making

Monitor NPS viability in the business sectors you are responsible for

Identify the sector's tool and upgrading needs

Lead the design or redesign of customer journeys

Ensure that member/client feedback is gathered and managed, and that the data is incorporated into the customer journey maps

Identify issues and solutions related to the member/client experience

Lead efforts to improve the member/client experience

What we offer*

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

* Advantages apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field

A minimum of six years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Interpersonal Savvy, Strategic mindset

#LI-Hybrid

Trade Union

Non Syndiqué

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

Job Family

Marketing (FG)

Unposting Date

2024-04-25

  • Brossard, Canada Desjardins Full time

    As a CISO senior governance advisor, you help protect IT hardware, software and data against modification, destruction, and accidental or unauthorized disclosure. You also assist in authentication and access control by designing, administering and controlling proven security systems. You analyze IT system vulnerabilities and implement protective measures to...


  • Brossard, Canada Desjardins Full time

    As a CISO senior governance advisor, you help protect IT hardware, software and data against modification, destruction, and accidental or unauthorized disclosure. You also assist in authentication and access control by designing, administering and controlling proven security systems. You analyze IT system vulnerabilities and implement protective measures to...


  • Brossard, Canada Desjardins Full time

    As a CISO senior governance advisor, you help protect IT hardware, software and data against modification, destruction, and accidental or unauthorized disclosure. You also assist in authentication and access control by designing, administering and controlling proven security systems. You analyze IT system vulnerabilities and implement protective measures to...

  • Senior Small Business Advisor

    Found in: Talent CA C2 - 1 week ago


    Brossard, Canada Scotiabank Full time

    About the role: Senior Small Business Advisor What you’ll be doing: Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Manage an assigned portfolio of high...

  • Senior Governance Advisor CISO

    Found in: Jooble CA O C2 - 3 days ago


    Brossard, QC, Canada Desjardins Full time

    As a CISO senior governance advisor, you help protect IT hardware, software and data against modification, destruction, and accidental or unauthorized disclosure. You also assist in authentication and access control by designing, administering and controlling proven security systems. You analyze IT system vulnerabilities and implement protective measures to...

  • Senior Advisor, Life and health insurance

    Found in: Talent CA C2 - 7 days ago


    Brossard, Canada Desjardins Full time

    As a senior life and health insurance advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell life and health insurance products and services through various distribution channels based on member/client needs and current strategies and practices. Your focus areas include...

  • Client Advisor

    5 days ago


    Brossard, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?**: ***As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer...


  • Brossard, Canada Teck Resources Full time

    Teck Resources Teck is Canada's largest diversified mining company and is committed to responsible development. It has major business units focused on copper, metallurgical coal, zinc, gold and energy. Shares are listed on the TSX under the symbols TECK.A and... View company page As Canada’s largest diversified mining company, Teck is committed to...


  • Brossard, Canada Teck Resources Full time

    Teck Resources Teck is Canada's largest diversified mining company and is committed to responsible development. It has major business units focused on copper, metallurgical coal, zinc, gold and energy. Shares are listed on the TSX under the symbols TECK.A and... View company page As Canada’s largest diversified mining company, Teck is committed to...


  • Brossard, Canada Teck Resources Full time

    Teck Resources Teck is Canada's largest diversified mining company and is committed to responsible development. It has major business units focused on copper, metallurgical coal, zinc, gold and energy. Shares are listed on the TSX under the symbols TECK.A and... View company page As Canada’s largest diversified mining company, Teck is committed to...

  • Client Advisor

    Found in: beBee S CA - 2 weeks ago


    Brossard, Canada RBC - Royal Bank Part time

    Job SummaryJob Description** This is an opportunity for candidates to express their interest in current and future positions in the South-Shore of Montreal (Brossard, Candiac, Châteauguay, Boucherville, Longueuil, La Prairie, St-Hubert, St-Bruno, St-Lambert, Varennes, St-Constant) or Montérégie (Beloeil, Saint-Jean-sur-Richelieu, Chambly, Saint-Hyacinthe)...

  • Wealth Management Advisor

    Found in: Talent CA C2 - 1 week ago


    Brossard, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Senior Cyber Security Advisor

    Found in: Jooble CA O C2 - 1 week ago


    Brossard, QC, Canada Teck Resources Full time

    Teck Resources Teck is Canada's largest diversified mining company and is committed to responsible development. It has major business units focused on copper, metallurgical coal, zinc, gold and energy. Shares are listed on the TSX under the symbols TECK.A and... View company page As Canada’s largest diversified mining company, Teck is committed...

  • Client Advisor

    1 week ago


    Brossard, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and...


  • Brossard, Canada Banque Scotia Full time

    Numéro de la demande: 183065 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. **À propos du role**: **Ce que vous ferez** À titre d’associé, Expérience client/ Quartier DIX30/ Permanent/ Temps-partiel 30h, vous serez non seulement le visage de nos succursales, mais aussi...


  • Brossard, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Associate Advisor

    4 days ago


    Brossard, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** RBC Dominion Securities is seeking an Associate Advisor to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will deepen client relationships by offering sound advice and support to clients and to the Investment Advisor. Identifying and assisting...

  • Investment Advisor

    Found in: Talent CA C2 - 6 days ago


    Brossard, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionDo you excel at building and managing long-term client relationships? Have you ever thought of running your business with the security and reputation of RBC backing you? RBC Dominion Securities is looking for individuals who are interested in making their clients dreams come true while alleviating their financial fears. See how...

  • Investment Advisor

    Found in: beBee S CA - 2 weeks ago


    BROSSARD, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionDo you excel at building and managing long-term client relationships? Have you ever thought of running your business with the security and reputation of RBC backing you? RBC Dominion Securities is looking for individuals who are interested in making their clients dreams come true while alleviating their financial fears. See how...


  • Brossard, Canada CIBC Full time

    CIBC Bank on your terms with CIBC – whether it’s in person, over the phone or online, CIBC has you covered. View company page We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so...