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Technical Inside Sales Rep
4 weeks ago
Title: Inside Sales Rep Technical role
Location: Milton, Ontario
Pay: 50k-55k
Hours: 8:30 am – 5:00 pm (Monday to Friday)
Qualifications
• OSSD or equivalency
• Sales Certificate or equivalent experience, an asset
• 1-3 years of industry experience in a manufacturing environment, an asset
• 2-5 years’ experience in Technical Inside Sales
• Strong communication, presentation, organizational and leadership skills
• Proficient MS Office – Word, Excel, PowerPoint and Outlook
• Knowledge of lean manufacturing principles, an asset
• Effective use of technology, instruments, tools and information systems
• Strong problem solving, conflict resolution, teamwork, time management and interpersonal skills
Job Description:
Individual will be doing a combination of processing orders and quotes
Quoting
• Prepare and send quotes to customers and Sales Representatives
• Uses ERP System to make Part Numbers, create BOMs, Route orders
• Review customer RFQ and provide them with optimum solution while understanding the application
• Communicate clearly and effectively with customers on their enquiries and understanding about the composition of the
product
• Follow up regularly with customer on submitted quote and tracking the same until it gets converted into orders
• Investigate and receive quotes from Vendors on materials to build custom fabricated conveyor belts.
• Generate report on quotes processed
• Proficient in MS Office Suite, able to understand technical drawings and measurement units both imperial and metric
• Focus on selling and promotion of core products
• Co-ordinate technical liaison services between management, production department, sales department, and Affiliates /
Customers with newly developed techniques or practices in utilizing company products
• Co-ordinate technical liaison services to inform Affiliates / Customers of new types, specifications, and end uses of
products
• Confer with Production and QC to assist in specific classification of products from quality assurance position and
manufacturing, and to discuss new specifications required by customers
• Assists QC with investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition
of products
• Assist in preparing and maintaining customer records
• Keep and maintain customer contacts
• Develop and maintain technical product or service knowledge to explain features to clients and answer questions about goods or service.
Orders
• Responsible for creating invoices for all customers once shipped
• Receive and process order requests from customers via phone and e-mail. Follows up on orders to ensure that delivery dates
are within customer driven criteria
• Customer Support communication via phone/ email regarding Purchase Orders/ Invoicing (pricing, general inquiries)
• Maximize customer experience by efficiently managing the processing of customer orders, confirmation of product
availability, and ship dates
• Process order requests with accuracy and attention to detail
• Support customers with order inquiries and work with other departments to ensure accurate and timely response
• Maintain company customer files, maintenance of Accounts Receivable invoices/ Quotes and records
• Follows KPI for performance tracking
• Other duties as warranted
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