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Banquet Porter

2 months ago

Edmonton, Canada Nova Hotels Full time

We are looking for full and/or part-time Banquet Porter(s) to add to our team. 

If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

PRIMARY FUNCTIONS

Reporting to the Food & Beverage Manager/F&B Supervisor, the Banquet Porter is responsible for ensuring the banquet rooms are set properly according to the Banquet Event Order, ensuring the highest standards of hospitality are always demonstrated when assisting and serving guests of the hotel.

This position includes days, evenings, weekends and holidays. The occasional overnight may be needed depending on business demands.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

 The specific responsibilities of the Banquet Porter will vary depending on the needs of the properties. Specific responsibilities may include, but are not limited to the following areas:

  • Follows all established and future banquet Standard Operating Procedures.
  • Prepares, sets up, and delivers what is required pertaining to the Banquet Event Order.
  • Cleans and maintains banquet rooms and related public areas.
  • Maintains banquet department equipment, storage, and work areas.
  • Sets up and disassembles tables, chairs, and stage equipment to accommodate events.
  • Provides value added service to customers to meet or exceed customer expectations:
  • Communicates effectively with customers, co-workers, and supervisors.
  • Demonstrates teamwork by cooperating and assisting at the hostess station
  • Maximizes guest service by exhibiting strong knowledge of the hotel's facilities and services.
  • Stocks work areas with China, silver, glassware, linen, napkins, ensures stock is clean/polished.
  • Checks with the convener regularly to ensure they have everything they need.
  • Ensures that all walls, tables, floors, chairs, and whiteboards are clean after each event and that the room is restocked with the appropriate items.
  • Works quickly and efficiently throughout a banquet event, with little interruption to the convener.
  • Communicates effectively with audio visual contractors to ensure proper set up.
  • Reports all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader.
  • Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
  • Other projects/duties as assigned.

 

CORE COMPETENCIES:

  • Customer-Focused
  • Results Oriented
  • Excellent Time Management

 

JOB SPECIFICATIONS AND SKILLS:

Interpersonal Skills: Maintains confidentiality; actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under pressure or stressful situations.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness.

Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules other people and their tasks; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures and policies; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security/criminal clearance from local authorities.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.

 

PHYSICAL DEMANDS

  • Typically standing, walking, bending, crouching or stooping; lifting 5-25 lbs,
  • Able to handle a stressful, ever-changing work environment
  • Ability to work flexible and lengthy periods based on business volumes
  • Walking and standing for long periods of time

 

WORK ENVIRONMENT

The work environment is a setting, which has the following conditions: low noise environment; high traffic area for internally and external guests, exposure to office equipment such as photocopier, fax and telephone, potential exposure to theft and/or belligerent guests.


Nova Perks:

In addition to competitive wages, we offer:

  • Meal program
  • Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
  • Friends & Family Rates at any of our locations 
  • Extended Health Benefits for full time employees 
  • Employee Discounts at the F&B Outlets 

About us

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.