OEM Liaison

Role and Responsibilities

CAE, The world’s largest training company is seeking a OEM Liaison - Bombardier who will be responsible for ensuring compliance with Approved Training Provider (ATP) agreements for operational and training issues and will lead standardization while maintaining continuous communications with the Original Equipment Manufacturer.

Join us today With your help, we will work together to meet the demands and challenges of a changing world, and we will forge new growth and innovations far into the future.

Essential Duties & Responsibilities: 

Act as the primary point of contact with the OEM’s fleet representatives for general policy and training issues.Multiple degrees of matrix interaction required with Sales, Customer Service, Scheduling, Engineering, Technical, Human Resources, Regulatory Affairs/Compliance, and Training Standards ​

Attend, support and conduct OEM specific meetings and events to support the training service agreement

Manage ‘OEM portfolio’ of training programs by coordinating with Global Program Leads, Training Managers and Program Leads to drive program continuous improvement. Proactive management of full-time GPL’s to coordinate with local Center Teams to assure quality of training content supporting Client training. OEM-L’s should process CX feedback reactively, andbe responsible for driving proactive program enhancements through the Team’s (full-time GPL’s, GPL’s, TM’s and Leads) contributions.

Compile appropriate reporting and governance to meet the training service agreement expectations in a proactive and positive manner. Inform senior Leadership with concerns or elements which need escalation proactively.

Preferred or equivalent professional experience:

Preferred to hold or have held an Air Transport Pilot License or have > 5yrs aviation Management experience working with an Operator or OEM

Previous Management experience as a Training Manager or Instructor – business aviation experience preferred

Training and operations career in aviation-related business acceptable to regulatory authorities Working knowledge of EASA, FAA, GCAA, GACA, CAAC and other aviation regulators and regulations

Excellent interpersonal skills, builds trust and cooperative spirit across departments

Possesses above average verbal and written communication abilities

Demonstrates proficient computer skills and internet applications

Continuously drives toward process improvement and customer/client satisfaction

Readily accepts change and adjusts accordingly

Maintains concentrated customer/client orientation

Bombardier OEM Specific:

Attend BBD Training Center Briefings

Attend BBD Customer Advisory Committee Meetings

Attend BBD Safety Stand Down – attend and promote

Act as BBD Tech Pubs Assistance/Liaison 

Support/conduct Fleet Meetings to ensure standardization across centers

Coordinate and Support GPLs

Maintain relationship with BBD Customer Liaison Pilots

Monitors all client critiques / comments for major concerns and issues, and alerts BBD of client concerns and internal follow-up.

Monitors and reports the status of OEM projects to CAE and OEM representatives on a regular basis

Physical Effort

Hybrid work environment. No specific physical abilities other than computer and communication skills. 

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.