Assistant General Manager

Position Summary:

 We are looking for a highly capable person to join our team as the Assistant General Manager

 Main Responsibilities and Tasks:

• In this role you will work closely with the Dealer, General Manager and Service Manager
• You will have direct responsibility for all areas and departments in the store and service centre.
• Your main focus will be to work with the Staff, Department Managers, Store Manager, General Manager and Dealer to operate a safe and profitable Canadian Tire store.
• You can expect to be involved in all aspects of the store. Including, but not limited to: health and safety, the retail floor, the Service Centre, the P&L statement, warehousing and logistics.

 Position Qualifications:

• Experience managing and coaching people
• Experience with current CT and forthcoming technologies.
• Experience meeting budgets and targets.
• A passion for trying new ideas, building on existing ideas, and growing the business.
• A proven record of Retail Excellence
• A proven track record of implementing new and exciting ideas that generate sales and contribute to overall profitability.

Store and Community Details:

Our store has grown steadily over the past few years.  Our success now and the near future has come from having a strong upper management team that is fully engaged in all aspects of the business.  The city of Cambridge is growing all around the store.  Within a 4-minute drive, hundreds of new houses, condos, apartments, etc… being built now.    We are looking for a person who can contribute to and learn from our current success so that we can continue to evolve and change to meet the needs of our growing customer base.

Additional Details:

I believe this position is well suited for somebody that is looking for a challenge and the opportunity to be involved with and be held accountable for all aspects of operating a Canadian Tire store.

Below you will find additional job details.

Summary

The Assistant General Manager is responsible and accountable for building and managing a team that will consistently meet the Associate Dealer’s performance expectations in terms of sales growth, retail execution, customer experience and profitability. The role of General Manager requires a close working relationship with the Associate Dealer and the Management Team.

Responsibilities and Tasks

Customer Service

• Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.

·       Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.

·       Leads by example and consistently delivers an excellent customer experience.

·       Responds to formal complaints in order to maintain customer loyalty at the highest possible level.

·       Maintains community relations in order to build and enhance the image of Canadian Tire.

·       Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.

·      Implements and follows store policies and procedures that deliver a high quality customer experience.

Operations

·       Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.

·       Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.

·       Plans, organizes, delegates and follows up on work and projects in all areas of the store in order to achieve and measure team goals.

·       Holds the Department Managers accountable for the training and development of all staff.

·       Organizes and conducts regular Management and team meetings.

·       Is accountable to achieve sales goals, productivity and customer service targets set by the Associate Dealer.

·       Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.

·       Coaches and encourages Department Managers on learning new management and leadership skills. Regularly provides informal and constructive feedback.

·       Develops and implements all store policies and procedures.

·       Keeps abreast of best practices and key factors impacting retail and automotive businesses and takes action to align store initiatives.

·       Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.  

·       Maintains and promotes safety and security procedures and ensures team member compliance.

·       Maintains the utmost in professional appearance, communications and standards.

·       Ensures that there is a training structure and that professional development strategies are implemented within the store.

·       Builds and maintains rapport with internal and external customers or vendors as required.

·       Performs other duties, as required.

Requirements

·       Leadership and senior managerial experience in the retail or similar industry.

·       Excellent knowledge and understanding of retail and financial principles.

·       Excellent knowledge of market trends and competition in the retail and automotive service industry.

·       A minimum of 5 years of experience retail sales, retail execution and operations in a management role is required.

·       Good working knowledge of each department’s products and functions.

·       Ability to understand and operate POS and inventory computer systems.

·       Experience in a Canadian Tire store is considered an asset

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

·       Strong orientation towards customer service excellence.

·       Strong belief in the Canadian Tire Values of honesty, integrity and respect.

·       Entrepreneurial and results-oriented individuals who possess solid organizational skills.

·       Ability to build and maintain relationships, with customers, colleagues and the team in order to inspire their confidence and trust.

·       Ability to lead and manage a team to achieve common goals in a fast-paced environment.

·       Strong team-oriented approach.

·       Strong communication skills.

·       Ability to motivate and coach others as well as provide feedback.

·       Ability to plan, organize, delegate and follow up on team’s activities and projects.

·       Proactive problem-solving skills and ability to make ambiguous decisions.

·       Ability to multitask, adapt and cope with challenging situations.

Potential Career Opportunities

·       Next levels:  General Manager in a larger store and Associate Dealer.

·       Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire Stores across the country.

·       Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

·       Standing/walking for 8 hours.

·       Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

·       Lifting and turning repeatedly throughout the shift. 

·       Lifting above the shoulder, from floor to shoulder and floor to waist.

·       Walking and carrying at the same time & pushing/pulling as required.

·       Twisting, turning, reaching and working above shoulder level.