Manager, National Lender Relations

3 weeks ago

Oakville, Canada FCT Full time

Sommaire de la compagnie

Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C’est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée.

FCT offre la meilleure assurance titres de l’industrie et fournit des solutions de recouvrement et d’autres produits et services aux professionnels juridiques, du crédit, de l’évaluation et de l’immobilier partout au Canada. Chez FCT, vous aurez l’occasion de bâtir une carrière intéressante. Joignez-vous à nous pour nous aider à poursuivre notre travail excitant et à exercer une grande influence sur nos collègues, nos clients et les collectivités.

Sommaire du poste

Nous sommes toujours à la recherche d’excellents talents; de personnes qui font preuve d’engagement profond envers la clientèle et le marché que nous desservons. Si vous désirez vous joindre à une entreprise qui s'est engagée envers le succès de chacun de ses employés et qui offre des défis, des objectifs et des occasions de croître, tant au niveau personnel que professionnel, dans un environnement axé sur le travail d'équipe, vous aimerez travailler avec nous Nous comprenons que la promotion d’un environnement diversifié et inclusif est essentielle au succès de nos activités, et nous y travaillons activement chaque jour.

As a Manager, National Lender Relations you will be responsible for building client relationships for a portfolio of lenders, ensuring we provide the highest quality service for our partners. With your unique and intimate knowledge of the lenders processes, backend systems and their overall structure, you will be responsible to lead and oversee the successful implementation of new products and services as well as expansion of existing programs generating revenue and market share growth. You will manage relationships at all levels and proactively seek opportunities for growth, strengthen relationships, identify pain points and opportunities for improvements, as well as align appropriate solutions. You will create regular touchpoints with your lender partners and stakeholders to collaborate and create a strategy to strengthen and grow the business. In addition, your role is accountable to collaborate effectively with various internal and external partners to identify high risk or competitive situations and successfully launch and maintain existing programs.


HERE IS HOW YOU’LL CONTRIBUTE:

Develop and own lender relationships that allow the growth of current programs in addition to driving and introducing new product offerings to existing customers and business transformation initiatives. Lead and execute the successful implementation and maintenance of all RLS products to support lender business strategies by collaborating with all stakeholders to ensure that all items are delivered as scheduled. This includes developing lender operational reference material, facilitating new program training and development of reporting as required. Communicate with internal stakeholders, including sales, to support training of lender customers in the field. Demonstrate subject matter expertise and knowledge of FCT, the Financial Services industry and lender strategy and business processes as well as market trends and provincial requirements. Listen to customer needs and feedback to develop and execute action plans to ensure a high level of satisfaction is achieved, driving customer centricity and exceeding expectations. Identify revenue-generating opportunities to grow market share and further entrench into the lender relationship and ‘sell’ these to the lender customer. This includes sharing insights with external and internal stakeholders to develop further product and IT innovation to enhance further share of wallet with our lender customers Analyze processes, reporting metrics and lender insights to build strategies to create operational efficiencies, increased profitability and positive client impact through key relationships and enhancements to the product offering. 

HERE IS WHAT YOU WILL BRING:

Post-secondary education from an accredited institution in business and/or law clerk/paralegal training Minimum 7-10 years related work experience within a mortgage, lending or real estate field Specialized knowledge of the practices, products, procedures, and technologies that are directly related to mortgage and real estate functions. Title insurance knowledge an asset. Proven project management skills with an emphasis on planning and organization and the ability to identify and influence change Excellent interpersonal communication skills both written and verbal, with the ability to deal effectively with all levels of an organization (internal and external). Bilingual an asset. Proven ability to build, foster, and maintain positive and successful professional relationships with a devotion to high quality customer service coupled with a creative problem-solving mindset Confident ability to make independent and sound business decisions

VOICI CE QUI NOUS DISTINGUE :

Grâce au mentorat, à des outils novateurs et à une variété de programmes qui mobilisent et récompensent les employés, nous donnons à chacun d’eux les moyens d’exceller et d’obtenir des résultats.

Une gamme complète d’avantages sociaux comprenant des soins de santé virtuels et un programme d’aide aux employés et à la famille.

Un régime d’épargne-retraite collectif assorti d’une cotisation patronale de contrepartie.

Des congés payés généreux.

Des modalités de travail hybrides.

Des occasions de bénévolat rémunéré et des programmes de dons de bienfaisance jumelés.

Des programmes de reconnaissance des employés assortis de primes de recommandation.

D’éventuels incitatifs fondés sur le rendement. 

La possibilité de participer à notre régime d’actionnariat.

Et plus encore

* 

En vous joignant à nous, vous ferez non seulement partie d’une entreprise primée, mais également d’un effectif engagé et habilité à réussir.

Merci d’avoir pris FCT en considération. Nous avons hâte de vous rencontrer.

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