Customer Service Representative

4 weeks ago

Victoriaville, Canada Sani Marc Full time

Description

Working at Sani Marc means:

Taking responsibility and control of your files by doing whatever it takes and making sure it’s done right; Having a good attitude , embracing challenges and applying the necessary rigor to get it right; Taking charge by being personally and directly involved in one’s work; Embracing collaboration , being dedicated and passionate – a collaborator and partner who is solutions-oriented, and whom others can rely on.

Responsibilities

As a member of the customer service team, the Customer Service Representative brings expertise by:

Taking orders for all our divisions; Providing outstanding customer service in addition to playing an advisory role to customers; Following up with customers/sellers on order reception and invoicing; Being solutions-oriented to contribute to the pursuit of our mission of excellence; Establishing pricing for certain products; Suggesting substitute products to satisfy the customer.

To perform, you need to :

To perform well, you must:

Be a quick learner who is sharp-minded and adaptable; Be motivated by a large quantity of orders and able to work quickly; Be a team player who thrives on challenges - because together, we’re stronger Be able to communicate well in English AND French (advanced level); Have a natural aptitude for sales and a passion for customer service; Be comfortable working with computers.

Note

Why work for Sani Marc?

You will work from our office in Québec city; You will have the possibility to telework some of the time; Sani Marc believes that building customer relationships based on partnership is essential. For us, “service” is all about teamwork; You will be eligible for the group insurance plan and to the pension plan; We offer 13 paid vacation days (5 days more than labor standards) and floating days; We take the health of our employees to heart. We provide free fruit and coffee; we also reimburse up to 50% of registration fees for physical activities; Our products literally save lives

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