HR Employee Centre Advisor

4 weeks ago

Ottawa, Canada NAV CANADA Full time

Description


Key Responsibilities: First or second point of contact responsible for responding to inquiries from internal and external clients, via email and phone channels. Guide and educate employees in the use of the various self-service tools (e.g. Workday, , SunLife, etc) when appropriate. Assist current members and retirees with benefit queries Communicate with employees and managers on HR policies and procedures; apply terms of the collective agreements. Process simple and complex transactions and data entries related to an employee and/or pensioner’s working life with respect to benefits. Work closely with the broader HR team to deliver on HR related initiatives. Liaise with other areas within HR and Finance to assist clients in resolving all matters including those that are beyond scope. Responsible for applying processes and best practices. Diagnose employee and organizational data issues and lead correction efforts through effective communication and efficient escalation and execution. Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more productive process that will enhance the overall client experience.

Education:

Completion of a College or University diploma/degree in a related field ie. Business, Finance, Mathematics, Actuarial Science, Human Resources or an acceptable combination of training and experience.

Experience:

Minimum of 2 years experience administering benefits plans, in both a unionized and management environment. Experience working with benefits administration systems (i.e.SunLife) or HR systems (i.e. Workday). Experience providing guidance and counsel on Benefit Plans to employees during the different stages of their employment cycle.

Knowledge: 

Knowledge of benefits plans and benefits administration. Knowledge of other general HR procedures and practices including HR data administration, , handling of confidential or sensitive information and employee records. Knowledge of various collective bargaining agreements, corporate policies and practices related to employee compensation, provisions of a Defined Pension Plan and group benefits plans would be considered an asset. Progressive knowledge of all policies and procedures within the organization and able to navigate and direct clients to appropriate resources.

Abilities:

Ability to resolve complex problems and must have analytical and mathematical skills. Ability to perform verification of tasks. Ability to communicate effectively in both official languages both orally and in writing, to address inquiries in a efficient and collaborative manner. Ability to follow rules and regulations outlined in our NAV CANADA Benefits Plans and respecting confidentiality of information and using sound judgement. Ability to work with Microsoft Office suite (including Outlook, Word, Excel and Teams) with advanced capabilities in MS Excel. Ability to work independently and in a team environment where mutual support is essential. Ability to work and evolve in an environment that is constantly changing, managing multiple priorities, volume fluctuations and tight deadlines.

Personal Suitability:

Strong interpersonal and communication skills Ability to work and interact with individuals at all levels to foster positive engagement and excellence.

Working conditions:

Remote:

NAV CANADA is recruiting top talent. This role is based out of Ottawa Head Office and we are offering the flexibility for new team members to work remotely from the NCR (must be available to be-on-site when required).

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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