Training Instructor and Administrator

2 days ago

Burnaby, Canada Paladin Security Full time

Training Instructor and Administrator

Our Training Instructor & Administrator is responsible for empowering Paladin’s front-line security professionals with the tools required to make the world a safer and friendlier place. This is primarily achieved by effectively kick-starting our people’s Paladin journey with the delivery of our best-in-class training, providing ongoing compliance re-certification courses, and proactively recommending ways to improve curriculum and our people’s experience.

Training courses are currently conducted both in-person and virtually (using Microsoft Teams) and your time in this role will mainly be spent facilitating courses, with some time each week focused on administrative duties to maintain student records, issue certificates, organize attendees, etc.

Responsibilities:

  • Deliver training courses to new and existing Paladin employees using mediums including employee handbooks, PowerPoint presentations, classroom sessions and e-learning modules.
  • Developing a course outline and lesson plans that meet program and industry requirements as well as reflect our organization’s brand and approach to learning
  • Provide flexible learning and assessment strategies which will meet the learning needs of a range of students.
  • Monitor students’ performance and identify areas for improvement.
  • Ensure course standards, training requirements, and all course objectives are met.
  • Be organized and accountable while delivering training to the highest standards possible.
  • Coordinate with the team to ensure training is conducted, organized, and maintained in an efficient manner.
  • Collaborate with various departments to conduct and create specific training for sites that require training for re-certifications, ongoing mentorship, and retention aspects.
  • Supporting various learning styles by providing several strategies for consuming the same content 
  • Organize and ensure internal and external training courses are conducted aligning with business objectives and employee requirements. These courses include, but are not limited to: Basic Security Training, Advanced Security Training, Occupational First Aid Level 1 and 2, Management of Aggressive Behavior (MOAB), Provincial Violence Prevention Course (PVPC) and other internal created courses such as client-specific training and Supervisor Development courses.
  • Liaise with Paladin employees and fee-paying students to ensure their needs are met while balancing the business needs of Paladin Security and its training department.
  • Giving students additional support and guidance when asked, or as you see a need
    Assessing students fairly on course material, projects, exams, and other objectives according to pre-established assessment methods
  • Follow the corporate Code of Ethics, company policies and procedures, and OH&S procedures.
  • Work closely with HR to ensure new hire training is performed in a manner that is conducive to HR needs while balancing the needs of Paladin Security and the Training Department.
  • Maintains administrative responsibilities as it related to required documentation and record keeping.
  • Assist in maintaining all requirements as set out by WorkSafe BC to continue as a First Aid Training Agency.
 Requirements:

  • Excellent communication and comprehension skills (verbal and written), leadership, and course content facilitation skills.
  • Minimum of 2 years of experience in the security industry, or related.
  • Instructor certificates in Basic Security Training, Management of Aggressive Behavior, and/or Occupational First Aid Level 1 considered an asset; otherwise, a willingness to complete.
  • Must enjoy presenting information in front of a large audience and have a passion for people
  • Must be physically able to deliver practical, hands-on components of training curriculum.
  • Strong computer proficiency, specifically in Microsoft Office Suite.
  • Satisfactory background check


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