Member Service Representative

3 weeks ago

Whitecourt, Canada Servus Credit Union Full time

Posting Closes: May 6, 2024, 4:00pm MST

Employment Status: Casual (no guarantee of weekly hours).

This location is open Monday to Friday. Candidates are required to have the flexibility to work varied shifts during the operating hours. (8:30 am to 4:30pm m/t/w/t and 8:30 am to 5:00 pm on Fridays)

Compensation: $ - $ per hour


Servus is growing We are currently looking for a Member Service Representative at our Whitecourt branch.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.

Reporting to the Supervisor Member Experience, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

Providing competent and courteous service to members, exceeding their expectations, and making them feel at home With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required Achieving or exceeding assigned sales and referral goals Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union Contributing positively to branch morale and a cohesive work environment

Requirements

To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

Although not required, the following are valuable assets:

Previous experience working with a Financial Institution Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve. 

Benefits

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply 

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