Technical Services Rep

4 weeks ago


Fredericton, Canada Encore Canada Full time

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

Setting up, operating, and dismantling audio visual equipment at events as assigned. Servicing trade shows, hotel conventions, and staging events. Verify completed purchase orders and that all required equipments were prepared. Loading and unloading trucks; requires to lift heavy equipment. Climbing stairs and ladders Perform various control testings and troubleshoot equipments before the assigned event. Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day) Walking during trade shows. Driving defensively – cube vans and panel vans Driving long distances (or as a passenger). Handling equipment with care. Complete reports on events as per company procedure Representing the Company in a professional manner As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department. Perform other duties as assigned.

Job Qualifications

High School diploma is preferred  2-3+ years of customer service or hospitality experience is preferred. 2-3+ years of audio visual experience is preferred  Set up knowledge of the following equipment is requiredPortable Sound Systems ( speakers, mixers and equalizers )Wireless MicrophonesLCD Data Projectors and MonitorsComputer Interfaces and SwitchersBetacam Large Projection Screens and Scaffold towersIndustrial Video CamerasVideo Lighting EquipmentSimultaneous Translation EquipmentFastfold ScreensCamerasRisers/Staging Strong Client Service and interpersonal skills Professional Appearance and behavior Able to work under pressure with tight delays Analytical and problem resolution skills Organizational Skills Valid driver’s license

Competencies (by Core Values)

Ownership Hospitality Professionalism Responsiveness Safety Conscious Decision Quality Tech Savvy Communicates Effectively Drives Results Instills Trust

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