Senior Manager, Complaints and Risk Assessment
4 weeks ago
Description
:PURPOSE OF POSITION
Accountable for managing the delivery of the Complaints and Risk Assessment Unit programs and services, responsible for the delivery of a one-window response service for complex consumer and licensee inquiries, complaints and allegations of unfair business practices, fraud and negligence against financial institutions and intermediaries, businesses or individuals across all sectors, in support of overall Market Conduct strategies.
KEY RESPONSIBILITIES
Manages the delivery of Complaints and Risk Assessment Unit programs and services, ensuring consistency with overall department performance measures, standards, and best practices and integration with overall FSRA directions. As part of the management team, supports FSRA leadership in formulating strategy and developing tactics and provides leadership in executing programs or services to deliver on strategy and tactics. Oversees the implementation of Complaints and Risk Assessment Unit programs, services and work areas, including operational processes and procedures to meet the overall operational plans and priorities of the Licensing and Risk Assessment Department. Plans, manages and leads the development, implementation and oversight of new and improved customer service and case management standards, operational policies, guidelines and protocols to ensure the strategic management of the intake, risk assessment and resolution of inquiries or complaints and subsequent recommendations for regulatory action for enforcement of FSRA’s legislative requirements. Provides program/service expertise and advice to FSRA management and staff in response to operational or program issues impacting the achievement of department or function directions; providing evidence-based recommendations for problem resolution and improvement to methods to deliver programs or services. Works with colleagues in Market Conduct, Legal and Enforcement, Policy, Public Affairs and the Office of the Consumer on strategies and processes that lead to regulatory outcomes, policy input, and communications which are aligned with strategic industry and consumer-based outcomes. Manages the unit and its staff to support an environment and culture of service excellence which respects diversity, encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive working environment where personal and team accountability are key to meeting the mandate of FRSA. Accountable for building a strong team including: hiring, orienting, training and coaching of staff, determination of performance standards, conduct of performance reviews and management of performance and employee relations matters. Works with the Head in operational planning, development and reporting on performance metrics, program effectiveness, risks and impacts related to unit, section and department matters. Recommends approval of financial transactions to the Head. Supports critical change and a new collaborative, forward thinking culture within the unit, and works with others to achieve this across the section or department. Promotes and supports the implementation of innovation and continuous improvement throughout the unit and section or department. Leads and/or participates on projects within the section, department to represent the unit’s interests in program or service decision making. Develops and manages relationships and consultation with stakeholders impacted by unit programs and operations to discuss and clarify program or service-related issues and needs Works in collaboration with colleagues on section department priorities for FSRA.QUALIFICATIONS
Education and Experience
Degree in accounting, finance, commerce, law, business administration, public policy or a comparable field. 6 – 8 years’ experience in planning and managing the delivery of compliance, risk management, dispute resolution services in a client centric operational, regulatory or related environment Knowledge of, and experience in one of FSRA’s regulated sectors including insurance, mortgage brokering, credit unions, loan and trust.Knowledge and Skills
Skills and ability to manage and champion change for a new organizational culture and vision and to plan and manage the implementation of a new government initiative. Proven skills to lead stakeholder relationships with a range of stakeholders Management skills to manage staff and operations and consumer escalations.Job Posting End Date:
06/09/2024Job postings close at 11:59pm on the date noted.
Employment Type:
Fixed Term (Fixed Term)Scheduled Weekly Hours:
36.25FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.
NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED
-
Senior Manager, Complaints and Risk Assessment
4 weeks ago
Old Toronto, Canada Financial Services Regulatory Authority of Ontario Full timeSenior Manager, Complaints and Risk Assessment page is loaded Senior Manager, Complaints and Risk Assessment Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago job requisition id R001568 At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services...
-
Senior Manager, Complaints and Risk Assessment
3 weeks ago
Old Toronto, Canada Financial Services Regulatory Authority of Ontario Full timeSenior Manager, Complaints and Risk Assessment page is loaded Senior Manager, Complaints and Risk Assessment Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago job requisition id R001568 At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services...
-
Senior Manager, Complaints and Risk Assessment
3 weeks ago
Old Toronto, Canada Financial Services Regulatory Authority of Ontario Full timeSenior Manager, Complaints and Risk Assessment page is loaded Senior Manager, Complaints and Risk Assessment Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago job requisition id R001568 At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services...
-
Toronto, Ontario, Canada Financial Services Regulatory Authority of Ontario Full timeDescription : PURPOSE OF POSITION Accountable for managing the delivery of the Complaints and Risk Assessment Unit programs and services, responsible for the delivery of a one-window response service for complex consumer and licensee inquiries, complaints and allegations of unfair business practices, fraud and negligence against financial institutions...
-
Senior Manager, AML Risk Assessment
4 days ago
Toronto, Ontario, Canada Bank of Montreal Full timeSenior Manager, AML Risk Assessment & Methodology page is loaded Senior Manager, AML Risk Assessment & Methodology Apply locations Toronto, ON, CAN time type Full time posted on Posted 2 Days Ago job requisition id R Application Deadline: 05/23/2024 Ad
-
Manager, Gaml Risk Assessment
1 week ago
Toronto, Canada TD Bank Full time431169BR Anti-Money Laundering / Compliance & Regulatory Relations Toronto, ON January 25, 2024 Hours 37.5 Workplace Model Hybrid Pay Details Department Overview Pick up a newspaper, turn on the TV or stream a video and the topic of money crime is everywhere, because it is a threat across the world. At TD **Global Anti-Money Laundering**, we’re...
-
Manager, Gaml Risk Assessment
1 week ago
Toronto, Canada TD Bank Full time**Manager, GAML Risk Assessment**: - 431169BR **Job Category - Primary** - Anti-Money Laundering / Compliance & Regulatory Relations **Work Location** - TD Centre - South - 79 Wellington Street West **Employment Type** - Casual **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** -...
-
Senior Specialist Threat Risk Assessment
1 month ago
Toronto, Canada ipss inc. Full timeDivision: Office of the Chief Information Security OfficerSalary Range: $122,000 to $158,105Work Location: 55 John Street, TorontoJob Type: Permanent Full TimeShift Information: Monday to Friday, 35 hours work weekJOB SUMMARY:To provide senior level strategic and tactical guidance to the Director Business Application Resilience, as well as the Chief...
-
Senior Specialist Threat Risk Assessment
1 month ago
Toronto, Canada ipss inc. Full timeDivision: Office of the Chief Information Security OfficerSalary Range: $122,000 to $158,105Work Location: 55 John Street, TorontoJob Type: Permanent Full TimeShift Information: Monday to Friday, 35 hours work weekJOB SUMMARY:To provide senior level strategic and tactical guidance to the Director Business Application Resilience, as well as the Chief...
-
Senior Specialist Threat Risk Assessment
1 month ago
Toronto, Canada ipss inc. Full timeDivision: Office of the Chief Information Security OfficerSalary Range: $122,000 to $158,105Work Location: 55 John Street, TorontoJob Type: Permanent Full TimeShift Information: Monday to Friday, 35 hours work weekJOB SUMMARY:To provide senior level strategic and tactical guidance to the Director Business Application Resilience, as well as the Chief...
-
Manager, Risk Assessment
3 weeks ago
Toronto, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **TD Business Management, Strategy and Governance** covers all TD business management, governance and control functions. Business and technology groups naturally team up to support a technology function leader or a segment CIO, with...
-
Manager, Intake and Complaints
1 week ago
Toronto, Canada Royal College of Dental Surgeons of Ontario Full timeThe Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work. Bring your excellent leadership and...
-
Senior manager, aml risk assessment
4 days ago
Toronto, Ontario, Canada BMO Financial Group Full time $84,000 - $156,000Audit, gestion des risques et conformité The Senior Manager, AML Risk Assessment and Methodology is accountable for leading and driving the successful development, maintenance and implementation of the AML Program risk methodology that is used to assess Money Laundering/ Terrorist Financing and Sanctions Compliance risks across BMO Financial Group (BMOFG)....
-
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Toronto, Ontario, Canada CIBC Full timeWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
-
Director, Technology Risk Policy
2 weeks ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Manager, Aml Risk Assessment
3 weeks ago
Toronto, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **TD Business Management, Strategy and Governance** covers all TD business management, governance and control functions. Business and technology groups naturally team up to support a technology function leader or a segment CIO, with...
-
Senior Manager, Technology Risk
4 days ago
Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full timeSenior Manager, Technology Operational Risk page is loaded Senior Manager, Technology Operational Risk Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id We're building a relationship-oriented bank for the modern world. The Senior Manager, Technology Operational Risk is a seasoned professional responsible for...
-
Senior Manager
4 days ago
Toronto, Ontario, Canada Financial Services Regulatory Authority of Ontario Full timeSenior Manager, Complaints and Risk Assessment page is loaded Senior Manager, Complaints and Risk Assessment Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago job requisition id R001568 At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we're passionate about...
-
Manager, Compliance Risk Assessment Program
1 week ago
Toronto, Canada Scotiabank Full timeRequisition ID: 193802 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager contributes to the overall success of the Compliance Risk and Control Assessment globally, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies...
