Supervisor, Clinic Administration, FPS

3 weeks ago

Prince George, Canada PHSA Full time

Supervisor, Clinic Administration, FPS - Minimum and Medium Security Units BC Mental Health & Substance Use Services
Prince George, BC

What you’ll do

Coordinates the clerical workflow by methods such as establishing work schedules and priorities, coordinating work assignments and providing work guidance and ongoing support to staff; participating in interdepartmental meetings, and liaising with other disciplines, community clinics and FPH to ensure consistency of work procedures; maintaining administrative procedure manuals and assisting with drafting new procedures and/or updating existing procedures for review and approval, and informing clerical staff of new information and changes in procedures. Supervises clinic clerical support staff by methods such as determining orientation and training requirements; discussing progress and facilitating establishment of individual and team goals, monitoring performance to ensure program standards are met; and clarifying requirements, providing input into performance evaluations in order to promote quality work performance, facilitating resolutions to problems, and referring unresolved issues to the Regional Clinic Manager. Performs duties related to the accounts payable function by methods such as receiving reports and related documents, matching invoices (manually and electronically) to purchase orders, verifying the accuracy of invoices and checking that all invoices and expense claims have been approved according to signing authority guidelines, following up with respective departments and/or vendors to obtain missing documentation/information, and forwarding approved and coded invoices to Accounts Payable for payment on a timely basis. Reconciles designated accounts by matching up payments received and invoices issued, tracing the reasons for differences, and liaising with Finance concerning issues and questions. Performs secretarial and administrative duties for the Regional Clinic Manager by methods such as screening incoming materials, determining urgency of requests, and prioritizing items for their attention; informing Manager of emerging clerical/administrative issues and unusual circumstances, and participating in developing the plan of action; assisting Manager with creating, maintaining and managing contracts; and processing incoming and outgoing correspondence, and typing a variety of technical and non-technical material. Processes timekeeping records for clinic staff by completing duties such as entering information into system within established timelines, applying time codes, answering staff questions, checking entries for accuracy, liaising with the Payroll and Scheduling & Timekeeping Solutions, and making adjustments as required. Completes and submits eForms as required. Liaises with Finance, Payroll and Human Resources as necessary. Provides input into the selection of clerical staff by participating on panel interviews and providing recommendations regarding evaluation of candidates to facilitate optimal hiring decisions.

What you bring

Education, Training and Experience

Grade 12, graduation from an approved course in medical transcription, and four (4) years recent, related experience including one (1) year in a supervisory capacity, or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to keyboard at 60 wpm. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to operate related equipment. Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports. Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019). As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

 (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: 

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

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