Service Technician
7 months ago
Responsibilities
: Build, test, and service all products Assess and report back on findings on a case-by-case basis Locate root cause of custom concerns and recommend actions Install and configure software, hardware, drivers, and BIOS related items Provide sales support and technical guidance Must be willing to work evenings and/or weekends depending on shiftsQualifications/ Key Competencies:
Must be able to read and speak English fluently, additional languages considered and asset Hand soldering skills highly preferred and considered an asset (SMT / board level repairs) Understanding of computer hardware assembly and setup (includes but not limited to BIOS setup, Windows installation / automation, device interfaces) Ability to repair laptop (LCD, mainboard, components) Able to work well under pressure High attention to detail Proficient in Microsoft Office suite (Word, Excel, Power Point, Outlook) Analytical decision-making skills Strong problem solving and troubleshooting skills Able to work independently and within a group Strong team player Continual Improvement mindset CompTIA A+ certification considered an asset ITIL certification considered an asset Soldering skills on board-level-component is an asset Must process A+ CertificationExperience and Education Requirements:
Must be able to legally work within Canada (no job sponsorship) At least 3 years experience within the repair industry At least 5 years building computer systems (formal or informal) A minimum of High School / GED required-
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