Director of Sales

1 week ago


Vaughan, Canada Courtyard Toronto Vaughan Full time

THE OPPORTUNITY:

DIRECTOR OF SALES

REPORTS TO GENERAL MANAGER

THE COMPANY:

With over 90 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit

THE ROLE:

The Director of Sales is responsible to achieve hotel revenue, profit and customer satisfaction goals by negotiating Locally Negotiated Rates, Group business, Athletic, SMERF, Government, Union, Tour and Leisure and overseeing the strategic execution of the business plan with the hotel sales team. Candidates must have a dynamic leadership style, possessing excellent communication and decision making skills and an astute business acumen.

ACTIVITIES:

The duties and responsibilities for the Director of Sales include, but are not limited to the following:

Prepares Sales Reports, Forecasts, and annual Sales & Marketing Plan Proactively solicits and qualifies existing and new business to achieve personal and hotel revenue goals. This will be done through sales calls, trade shows, promotions, inquiries, telephone contacts and sales trips Develop awareness and reputation of the hotel and the brand in the local community Develop new customer partnerships along with nurturing existing relationships (evening and weekends as required) Promptly send proposals, contracts and other sales correspondence Accurately confirm all bookings, quotes and negotiate rates while adhering to hotel rate structure, credit policies and general hotel policies and procedures Maintain an up -to-date accurate client file, any database and tracking system Research markets in order to identify potential sources of business and increase market share Responsible for full market knowledge as it relates to competitors and industry trends In close contact with the client or group while in house in order to ensure satisfaction and also to enable re-solicitation for future business Involved with guest feedback in order to maintain product need and standard of hotel performance Produces and implements quarterly action plan to achieve weekly activities and annual revenue goal. Ensure excellent lines of communication interdepartmentally Coach and energize the sales force in order to create a sales culture within a team of competent, efficient and united members who want to maximize their abilities; Attend related tradeshows and conducts sales trips as required to find new business and manage existing partnerships Conducts site tours for clients. Entertain clients in-house or in restaurants near client’s offices, and at approved social functions. Other duties as assigned by the General Manager

COMPETENCIES WE ARE SEEKING:

Good understanding of hotel operations and is passionate about the industry. Minimum of 5 years of Hotel Sales Manager experience. Hotel operations experience with an understanding on how business is contracted through various sales channels (end user, intermediaries) is an asset. Is an aggressive self-starter with strong ability to build rapport with guests and potential clients Self-motivated, decisive, responsible and driven to achieve goals Strong interpersonal skills, exceptional oral and written communication skills Excellent selling, relationship building and organizational skills with a High degree of professionalism and dedication Good understanding and technical knowledge of various social media channels Ability to meet both short-term and long-term business goals Effective decision-making skills and can choose a course of action best suited to the customer Proven problem-solving skills and encourage new innovative solutions when appropriate Experience in using sales, catering and PMS systems Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Ability to work flexible hours and meet the demands of the changing environment.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.


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