Solution Application Architect

Found in: Talent CA C2 - 2 weeks ago

Montreal, Canada CGI Full time

Position Description:

Location: Can be located in Ontario or Quebec within proximity to a CGI office

Security Clearance: Must have Government of Canada- Enhance Reliability Security Clearance or higher

We are searching a proficient BMC Solution Application Architect specializing in the implementation of BMC Helix configuration, including ITSM knowledge, Digital Workplace and Desktop related IT Asset Management.

Your future duties and responsibilities:

The candidate must have a min of 3 yrs experience and meet at least 3 criteria in the following:

•Conduct workshops on BMC ITSM Solutions/Products with clients
•Conduct FitGap/GAP analysis between client requirements and BMC products/solutions
•Design solutions & provide architectural decisions/recommendations (BMC ITSM solution architecture and design v20.x or newer)
•Intimate knowledge of all OOTB functionality of the Incident, Problem, Change, Asset Management modules, DWP, Knowledge, SLM – including configurations, approval rules etc
•High degree of understanding and experience in designing CMDB solutions
•Ability to understand customer integration needs in following areas
•Ticket brokering using SOAP and RESTAPI
•Design Data load for foundation and or CMDB – understand Atrium Integrator (previous experience developing is desirable)
•Email based integrations
•Service request management using DWPA
•Asset & DWP req'ts.
•CMDB – Proof of concept (POC) in Dev
•Integration with single sign on (SSO) & Jira
•Modern Smart IT and DWP familiarity
•DWPC capabilities and design solutions
•Understand RSSO capabilities
•For Saas & onPrem container projects: Container platform (Kubernetes, Openshift, AWS), Jenkins & related experience is a plus
•BMC HDM experience is a plus
•Chatbot and agent chat knowledge is a plus
•BMC Innovation studio knowledge is a plus
•BMC BWF (Business workflow) knowledge is a plus

Required qualifications to be successful in this role:

•Bilingual English/French is an asset
•Proven track record of experience in industries such as Banking, Health, Insurance, Government, Manufacturing, and Retail.
•Clearance Level – Reliability is must have

Education and Certifications:

• A Bachelor's degree in a relevant field or equivalent practical experience is required.
• ITIL V4 Certification is a plus.
• Additional certifications in solution architecture, Enterprise ITSM Tools, and specifically updated Remedy versions, including BMC Helix Digital Workplace Advanced 21.02 and above will significantly enhance your candidacy.

#LI-AB19

Skills:

Remedy

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