Field Service Engineer III

4 weeks ago

Halifax, Canada Thermo Fisher Scientific Full time

As an Engineer III, Field Service at Thermo Fisher Scientific Inc., you'll have the opportunity to make a meaningful impact on a global scale. Join our team in bringing our Mission to life every day, enabling our customers to make the world healthier, cleaner, and safer. We provide exceptional resources to help you achieve your individual career goals while developing solutions for some of the world's toughest challenges, such as protecting the environment and finding cures for cancer.

Location/Specific Information:

We are seeking a candidate based remotely in Atlantic Canada, with a preference for Moncton NB, Halifax NS, or Charlottetown PEI. Daily travel within Atlantic Canada is required, with up to 20% out-of-area travel for training or emergency coverage.

A Day in the Life:

Lead all aspects of field service support and customer relationship management for our customers Provide complete services on Chromatography and Trace Elemental systems, including installation, repairs, preventative maintenance, and instrument qualifications Act as an advocate for Thermo Fisher Scientific in customer laboratories and drive growth Maintain positive relationships with customers and ensure excellent customer experience Efficiently complete trainings and work with a mentor to obtain timely certifications Address opportunities and challenges with high energy and passion in a fast-paced environment Maintain a strong focus on safety and adaptability to customer lab environments Arrange travel accommodations and submit expenses in a timely manner

Keys to Success:

Education:

Certificate, diploma, associate's or bachelor's degree in chemistry, physical science, electronics, or equivalent education

Experience:

2+ years' experience and/or knowledge of Chromatography Instruments (IC and LC) Basic bench chemistry experience preferred

Knowledge, Skills and Abilities:

Ability to work independently diagnosing and solving problems with service manuals and other user documentation Strong customer service skills in a customer-first environment Confirmed interpersonal/time leadership skills and ability to prioritize multiple priorities and administrative responsibilities independently Ability to lift 50 lbs. with assistance and carry 25-30 lbs. continuously throughout the day Valid driver's license and safe driving record

Join our team today and be part of a world-class organization dedicated to making a positive impact. Thermo Fisher Scientific Inc. is an equal opportunity employer and encourages applicants from all backgrounds to apply.

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