Analyst, Fraud Controls

3 weeks ago


Halifax, Canada CIBC Full time

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. 

À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu’ils sont et ce qu’ils font. 

Pour en savoir plus sur la Banque CIBC, visitez le site .

What you'll be doing

As a member of CIBC’s Fraud Operation Contact Centre team, the Fraud Agent will monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.

Our Contact Centre is open Monday to Sunday, between the hours of 7:30am to Midnight . This is a full-time role, we’d like you to be flexible between these hours.

We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent @ Home Program Requirements

Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)

Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How you'll succeed

Client focused – engagement of clients that is focused on relationship building over the long term and encouraging client loyalty

Analysis – Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our client's privacy.

Data Collection – Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.

Collaboration – Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other teams to compile data, complete investigation, reach resolution and share best practices.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

You engage with your heart and mind . You care about people and respect different perspectives. You listen to and learn from the experiences of others.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

Bilingualism in both English and French is a requirement.

Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

Ce que la Banque CIBC vous offre

À la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions en tant qu’employé, nous nous efforçons de créer des occasions qui vous permettront d’exploiter votre potentiel. Notre objectif est de vous offrir une carrière, pas uniquement un chèque de paie.

Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant un salaire concurrentiel, une rémunération au rendement, des avantages bancaires, l’adhésion à un programme d’avantages sociaux*, à un régime de retraite à prestations déterminées* et à un régime d’achat d’actions par les employés, des vacances, du soutien pour votre bien-être et Créateur de moments, notre programme social de reconnaissance basé sur des points.

Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.

Nous favorisons une culture qui encourage l’expression de vos ambitions au moyen d’initiatives comme la journée Raison d’être, une journée de congé payé dont vous pouvez profiter pour investir dans votre croissance et votre perfectionnement.

* Sous réserve des modalités du régime et du programme

Ce que vous devez savoir

La Banque CIBC s’est engagée à créer un milieu de travail intégrateur où tous les membres de l’équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d’un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d’une solution d’adaptation, écrivez à .

Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s’il y a lieu, détenir un permis de travail ou d’études valide.

Nous pourrions vous demander de remplir une évaluation fondée sur les attributs et d’autres tests de compétences (comme la simulation, la programmation, la maîtrise du français, MS Office). Notre objectif pour le processus de demande est d’en apprendre davantage sur vous et sur tout ce que vous avez à offrir, et de vous donner l’occasion d’en apprendre davantage sur nous.

Lieu de travail

Toronto 750 Law Ave.W., EG

Type d’emploi

Permanent

Heures de travail hebdomadaires

37.5

Compétences

Appels sortants, Centre d’appels, Communication, Expérience client (CX), Fraude de carte de crédit, Gestion de la relation clientèle, Travailler de manière collaborative

  • Halifax, Canada Nova Scotia Power Inc. Full time

    **Job Title**: Revenue & Control Analyst **Company, Department**: Nova Scotia Power - Customer Billing Services **Location**: Halifax, NS - Hybrid **Type of Employment**: Regular, Full Time **Closing Date**: September 5th, 2023 **Reference Number**: 11690 - At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our...

  • Analyst, Data Lineage

    1 month ago


    Halifax, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Halifax, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Halifax, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • HALIFAX, Canada Royal Bank of Canada Full time

    Job SummaryAs part of the Data Shared Services team, the Analyst, Data Lineage will be responsible for documenting all aspects of the data lineage lifecycle from the original source of the data to the point of consumption of the data into a report, including any associated data transformations. The role will maintain relationships with various business & IT...


  • Halifax, Canada RBC - Royal Bank Full time

    Job SummaryAs part of the Data Shared Services team, the Analyst, Data Lineage will be responsible for documenting all aspects of the data lineage lifecycle from the original source of the data to the point of consumption of the data into a report, including any associated data transformations. The role will maintain relationships with various business & IT...


  • Halifax, Canada BMO Financial Group Full time

    1695 Grafton Street Halifax Nova Scotia,B3J 0E7 Performs ongoing comprehensive client credit analysis for an assigned number of client portfolios to assess the business entity’s overall financial health and credit risk using discretionary authority within prescribed limits. Applies lending expertise to a lending product portfolio or part of the lending...

  • Grant Analyst

    1 month ago


    Halifax, Canada YWCA Halifax Full time

    **Title**:Grant Analyst **Department**:Operations **Classification**: Part Time, Term **Hours**:20-25 hours per week **Start Date**:ASAP **Location**: Halifax, NS YWCA Halifax is a progressive, multi-service, not-for-profit organization dedicated to improving the lives of women, girls, two-spirited and gender diverse people and their families at critical...

  • Data Quality Analyst

    2 weeks ago


    Halifax, Canada Raise Full time

    Data Quality AnalystLocation : Bedford, Nova Scotia - Hybrid- (5 days on site/ 5 days from home)Contract Length : 5 MonthsOur client is the Canadian gold standard in the Financial Services Industry. We are looking for Data Quality Analyst.We at Raise are hiring a Data Quality Analyst Advanced for one of our top clients. After establishing themselves as an...

  • Junior Analyst

    1 month ago


    Halifax, Canada Armour Group Full time

    Role: Junior Analyst Reporting to: Director of Accounting Compensation - $45K to $50K For over 40 years, The Armour Group Limited has been recognized as one of the leading real estate development companies in Atlantic Canada. The Armour Group is unique in its integration of concept, development, construction and management of all assets internally. These are...

  • Plant Controller

    5 days ago


    Halifax Regional Municipality, Canada Randstad Canada Full time

    WELCOME HOME! – PLANT CONTROLLERAt Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Excellent health benefit options & 401(k)/Retirement Plan with Company ContributionsLifestyle Account to purchase memberships, meals or goods that enhance your life!Employee Assistance & Career Development...

  • Plant Controller

    5 days ago


    Halifax Regional Municipality, Canada Randstad Canada Full time

    WELCOME HOME! – PLANT CONTROLLERAt Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Excellent health benefit options & 401(k)/Retirement Plan with Company ContributionsLifestyle Account to purchase memberships, meals or goods that enhance your life!Employee Assistance & Career Development...

  • Plant Controller

    5 days ago


    Halifax Regional Municipality, Canada Randstad Canada Full time

    WELCOME HOME! – PLANT CONTROLLERAt Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Excellent health benefit options & 401(k)/Retirement Plan with Company ContributionsLifestyle Account to purchase memberships, meals or goods that enhance your life!Employee Assistance & Career Development...

  • G.i.s. Analyst

    2 days ago


    Halifax, Canada Ecofish Research Full time

    **WHO IS ECOFISH LOOKING FOR?** We are looking for a dedicated and hard-working **G.I.S. Analyst** to join our growing team! We will provide an opportunity to join a team of experienced and skilled professionals who thrive on innovation, collaboration, and integrity. While working alongside Ecofish experts in your field, we will support your career goals by...

  • Financial Analyst

    2 weeks ago


    Halifax, Canada Clickjobs.Io Full time

    As Financial Analyst reporting to the Director of Finance, your proficiency in financial modeling, forecasting and budgeting will bring value to the team of accounting professionals and enhance efficiencies with our Client! Explore this newly created role with a reputable organization located near Regina. Your responsibilities will include: Financial...

  • Financial Analyst

    1 month ago


    Halifax, Canada Dalhousie University Full time

    **Position Details**: - Position Information**Position Title** - Financial Analyst **Department/Unit** - Financial Services **Location** - Halifax, Nova Scotia, Canada **Posting Number** - S254-23 **Employee Group** - DPMG **Position Type** - Regular, On-Going **Duration of Contract (if applicable)** **Employment Type** - Full Time **Full-time...

  • Financial Analyst

    4 weeks ago


    Halifax, Canada IWK Health Centre Full time

    **Company** : IWK Health**: **Req ID**:177936 **Department/Program**:Corporate Transactions and Treasury, Financial Services & Treasury **Location**: Halifax **Type of Employment**:Temporary Hourly FT long-assignment (100% FTE) for one year x 1 position(s) **Start Date**: ASAP **Union Status**: Non-union, Management/Non Union Bargaining...


  • Halifax, Canada Dalhousie - Financial Services Full time

    **Position Title**:Capital Assets Analyst **Department/Unit**: Financial Services **Location**: Halifax, Nova Scotia, Canada **Posting Number**:S100-23 **Employee Group**: DPMG **Position Type**: Term **Duration of Contract (if applicable)**: Two Years **Employment Type**: Full Time **Full-time Equivalency (FTE)**: 1.0 **Salary**: $56,685 - $75,834 per...

  • IT Change Analyst

    4 days ago


    Halifax, Canada Covea Insurance Plc Full time

    An exciting opportunity has arisen to join the Digital Service Operations Team as a Digital Change Analyst. The Digital Service Team are a highly skilled and dedicated group of experts. The team are responsible for the stability of service for Covea’s users and customers across a wide range of technology. Covea's employees are at the heart of the company,...

  • IT Change Analyst

    4 days ago


    Halifax, Canada Covea Insurance Plc Full time

    An exciting opportunity has arisen to join the Digital Service Operations Team as a Digital Change Analyst. The Digital Service Team are a highly skilled and dedicated group of experts. The team are responsible for the stability of service for Covea’s users and customers across a wide range of technology. Covea's employees are at the heart of the company,...