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General Manager
4 months ago
Description
General manager
JOB REQUISITON TITLE
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented General Manager to join our team
Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a group of branches in a specific business segment or small geography.Manages branches through Branch Managers.
Responsible for all functions and financial metrics for the group of branches.
Develops the Annual Operating Plan with input from Business Development and Branch Managers; manages the business to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecards, profit and loss metrics, and asset metrics.
Manages market analysis for span of responsibilities.
Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography.
Develops a deep understanding of Cummins’ business in the region, globally, and across all business units.
Manages customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees.
Manages customer service through Branch operations.
Manages warranty submission and rejection; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and implements improvements within the branches.
Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits.
Encourages a culture of corporate responsibility for the benefit of employees and the communities in which Cummins operates.
Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for Branch Managers
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Drives results - Consistently achieving results, even under tough circumstances.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Influence Health and Safety Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
Education, Licenses, Certifications
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.Six Sigma Green Belt certification or Sponsor certification required.Experience
Significant relevant experience required, including managerial and budgetary experience.The successful candidate will lead the Fredericton and Mount Pearl service and parts teams, as we grow, serve customers, keep our employees safe, and improve our communities.Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
