Product Manager
2 weeks ago
NATIONAL OCCUPATION CODE 11202
POSITION TYPE FULL-TIME
Reporting to the Product Management Supervisor, the Product Manager is accountable for the on-going oversight and product management of initiatives at Manitoba Hydro, with a focus on bill affordability. The position will develop and enhance products utilizing research, analysis, and insights of emerging product trends, that meet the evolving energy needs of Manitoba Hydro customers. As the product technical lead and subject matter expert, you will be key in identifying enhancement opportunities, leading the development and execution of product strategies, roadmaps, and business cases for existing and new products, and collaborating and influencing key internal and external partners for alignment and execution of Manitoba Hydro's affordability strategy. The role will also assist in defining the approach, objectives, and strategy for affordability product development at Manitoba Hydro.
Responsibilities:
Defining and communicating the vision, strategy, and roadmap for affordability programs and products at Manitoba Hydro. Develop strategic business cases, communication plans, and change management plans to support the management of affordability products to Manitoba Hydro customers. Design, develop, and deliver reports and presentations to present status, risks, and opportunities and gain alignment on product strategies with Executives throughout the enterprise, ensuring buy-in from all interested parties. Conduct market and economic research to assess adequacies, efficiencies, and value of affordability product offerings from a marketing and business perspective. Utilize customer data, research, and insights, to enhance and evolve product strategies that align with enterprise corporate strategy, ensuring the strategies deliver on the Corporation's strategic initiatives, as identified in the Enterprise Strategic Plan. Lead cross-functional enterprise-wide teams to contribute, collaborate and align on affordability product strategies, ensuring products are resourced and prioritized correctly for success. Ensure customer insights are utilized in the enhancements and changes to products. As primary external spokesperson for affordability product, engage with external partners in private industry and all levels of government to ensure affordability product strategies are aligned and meet the needs of interested parties and identify opportunities for when products can be enhanced or improved. Solicit feedback from internal and external partners (including Executives and all levels of government) and incorporate feedback into the affordability product strategies. Collaborate with the Technical Support team within the Department to define and verify technical product requirements when affordability products are being enhanced or changed. Proactively review, identify, and change customer policies related to the affordability products and services to support a streamlined customer experience. Collaborate with the Customer Strategy and Experience Department to gather and leverage customer insights that can then be incorporated into products and solutions that help Manitoba Hydro customers meet their evolving energy needs. Monitor performance of products, identify areas for improvement and lead the product enhancements.Qualifications:
Bachelor of Commerce Degree or a Bachelor of Business Administration Degree, specializing in Marketing and/or Finance and a minimum of four years of directly related product management experience. Affordability product management experience is considered an asset. Demonstrated proficiency, through previous work experience, of developing strategic business cases, product strategies, and product roadmaps. Relevant experience that focuses on utility specific product management and strategies would be a significant asset. Knowledgeable of the North American energy industry and of emerging energy uses and alternative energy technologies. Adaptable team player with a high degree of initiative and possess both strong analytical and business writing skills. Strong understanding of the product management life cycle. Proven business acumen, and adept at thinking and communicating in a commercial context to leverage various types of data to produce product strategies to meet the evolving energy needs of customers, while balancing the priorities of other corporate Strong interpersonal skills, with the ability to collaborate effectively with peers from many areas of the Corporation. Experience in writing comprehensive business cases, reports, proposals, briefing notes, and preparing and delivering internal and external presentations. Exceptionally customer-focused and oriented, with outstanding relationship-building skills. A proven ability to effectively build and maintain a broad range of relationships and at a variety of levels, internally and externally, and to champion customer conversations in all decisions. Demonstrated ability to lead high performance cross-functional teams in a cohesive manner. Ability to represent the corporation confidently and professionally. Possess a valid Class 5 Driver's Licence.-
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