- Manager, Student Services
4 weeks ago
What you'll do
Responsibilities
What you'll be doing
Reporting to the Vice-Principal with functional accountability to the Associate Vice-President Student Affairs, you will:
Lead, develop and manage the delivery of support services at Ivany Campus year-round with academic scheduled programming from 7:30am - 9:00pm and an average student enrolment of approximately 2800. Lead and support the student service team responsible for providing a wide range of services at the campus level. These services include student life and engagement, registration and enrolment services, counselling and wellness, accessibility (disability) services, learning support, career and employment services, and financial support services. Support the Vice-Principal in managing student housing at the campus level. Engage with the provincial Student Affairs leadership team to ensure that Student Affairs' strategic initiatives and operational priorities are implemented successfully at the Ivany Campus. Steward and educate the campus community on student policies such as Student Community Standards, Respectful Communities, and Sexual Violence. Lead the management of complex student issues through coordination of campus and college teams, resources and expertise. Provide leadership for supporting critical incident response for campus incidents involving students and the campus community. Coordinate, inspire and model competency in diversity and inclusion programming and practices. Be an effective and contributing member of the campus management team and a provincial Student Services management team. As Ivany Campus has expanded hours, all management roles require flexibility to meet operational requirements.
What you'll need
Qualifications
Qualifications and Occupational Experience:
The minimum educational qualification for this position is a master's degree in a relevant discipline such as management, business, education, adult education or counselling. A master's degree in Social Work would be considered an asset. You have a minimum of five years (full-time equivalent) of relevant occupational experience in a similar student services role, with significant experience in a management or supervisory capacity. You are familiar with and comfortable using computer applications such as Microsoft Office Suite, E-maill eg. One Note, Survey, SharePoint etc.) You have experience with enterprise systems including data and case management tracking, i.e. PeopleSoft You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience You have experience or training in areas of conflict management, mediation, trauma informed practice and student conduct policies You have experience forecasting and managing budgets You have experience in training/facilitation preparation, delivery and evaluationRelevant Skills and Knowledge:
You demonstrate a commitment to diversity and inclusion You possess excellent interpersonal skills that enable you to interact at all levels of an organization You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction Your superb team working skills enable you to contribute positively to a team environment You have specific technical occupational knowledge and skill in conflict resolution and relational and trauma informed practice You are known for your problem solving and critical thinking skills You are a strong communicator both written and oral You possess excellent coordination skills specifically related to leading and managing student affairs programming and services (e.g. coordinating services, work, events, logistics, etc.) You have proven records and information management skills and abilities You have strong project management skills and demonstrated ability to work collaboratively on a projects and the implementation of new initiatives You have demonstrated strength in supervising, managing and leading a team through change and continuous improvement You have strong human resource management skills including coaching, goal setting, hiring and recruiting and performance management. You demonstrate a strong commitment to service excellence in relation to customer service and student success You are dedicated to life-long learning and recognize the importance for continued professional development for employees-
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