Client Partner
4 weeks ago
Slalom is a purpose-led, global business and technology consulting company. Our purpose—to help people and organizations dream bigger, move faster, and build better tomorrows for all—guides everything we do. And our north star is our vision of a world in which each person has the opportunity to love their life and work.
Since our consulting business started in 2001, Slalom has grown rapidly to 13,000+ team members in six countries and 43 markets. We have close partnerships with over 400 leading technology providers, including AWS, Google, Microsoft, Salesforce, Snowflake, and Tableau.
From strategy to implementation, our approach is fiercely human. We deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact.
What makes Slalom different?
We take love seriously. So seriously that we measure customer love in ten dimensions and use those metrics to guide our actions. Head and heart in everything we do. We show up authentically and get to know you, always leading with empathy and kindness. Local soul, global scale. Because we live where we work, we’re committed to our local communities and your long-term success—while also staying connected globally. Momentum that outlasts us. We work with our customers’ teams every step of the way, teaching and empowering them to continue the momentum even after we leave. Deep connections, better outcomes. Our thorough understanding of partner technologies and priorities drives trusting relationships and exponential impact.We’re honoured to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running.
Job Title:
Director – Client Services
So, what will I do?
Slalom Calgary is expanding its leadership team We are looking for an ambitious Client Partner to manage service delivery and cultivate relationships for growth and business in the Calgary market. As a Client Partner you will lead direct impact on:
- Our team members – a natural leader, the Client Partner will be crucial in building cohesive teams and bringing together the right people, at the right time.
- Our clients – deliver amazing work and establish great relationships, thereby growing existing accounts and opening doors to new ones. You will deliver solutions that further develop our transformation story and build on our strong foundation with our current strategic and emerging alliance partners.
- Our culture – core to the strategy of building and growing our Calgary office, the Client Partner plays a key role in shaping our identity in the local market, and as a cohesive team.
The wearer of many hats, the Client Partner will focus on the following areas:
· Delivery: managing technology and/or business advisory professional services, acting in both leadership and advisory capacity; oversight of all work being performed at the client, as well as hands-on responsibility for delivering client work
· Account Management: ownership of designated account P&Ls, sales, client satisfaction, team engagement, and delivery success; manage engagement risk, project economics, and forecasting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client
· Business Development: generating sales opportunities for Slalom, growing the Slalom brand and network, collaborating with one or more Slalom sales executives and practice area leaders to create proposals, and responding to client RFP responses and service requests (hands-on creation of NDA, MSA, SOW, et al.)
· Strategy: a member of the market leadership team supporting industry portfolio direction, strategy, and goal setting
· Business Operations: driving growth in revenue by managing existing client relationships and facilitating new logo growth using your professional network
So, what will I bring?
• A true and genuine hunger to learn, grow and build
• 9+ years of relevant experience, plus prior consulting experience & strong understanding of professional services
• Expert project delivery skills including all aspects of program/project management
• Excellent business development skills
• Passionate people management and team-building skills
• Skilled in business operations (invoicing, SOWs, margin, utilization)
• Ability to manage across multiple clients
• Leadership & coaching skills
Slalom Calgary is the differentiator – bringing a new and modern perspective to the Alberta market for strategy, transformation, and emerging technology. We are building this together. Now we want to hear from you: what will your impact be?
Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements
Slalom Employee Perks:
Culture & fun Lunch & learns Health & wellness activities Annual retreats Holiday parties Employee resource groups Social clubs & activities Vacation (20 days prorated based on start date & wellness/sick days)Tangible perks
Competitive compensation package $100 cell phone monthly reimbursement Registered Retirement Program (RRSP) & Employer Matching Tax-Free Savings Account (TFSA) Annual “Thrive Well-Being” Gift Card Family planning/ Fertility Benefit Maternity/Parental Leave Top-Up Medical & Dental Benefits Life and AD&D Insurance Access to Supplementary Life and AD&D Insurance Access to the Employee Assistance Program (EAP) and Inkblot Therapy And more*All benefits are subject to eligibility requirements
Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
Please note if you are hired at Slalom you will be required to complete a background check.
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