Deskside Consultant
4 weeks ago
A Day in the Life:
Create, manage, prioritize, and resolve tickets for issues pertaining to technical devices throughout the client site Escalate issues to the appropriate teams as required Assist end-users with questions about any of our supported software and computing platforms in a professional and courteous manner Address user tickets regarding hardware, software and networking Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency Install applications and computer peripherals Troubleshoot hardware and software issues in a variety of environments Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs
What You Bring:
5+ years of related experience 4+ year(s) of customer service experience Experience with the following: · Supporting a Microsoft environment in a deskside support role · Microsoft Office 2010/2013/O365 · Windows/Linux/Mac OS environments · Remote support · PC/Printer hardware/VPN/Citrix · Active Directory · Supporting mobile devices Working knowledge of office automation products and computer peripherals like printers Knowledge of network security practices and anti-virus programs Excellent technical ability to resolve requests Excellent problem-solving and multitasking skills ITIL certified
Why Work at long View:
Great people and culture Fun is one of our core values Comprehensive benefits package from day one-
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