Rooms Division Manager CSE

3 weeks ago

Fort McMurray, Canada Civeo Full time

Civeo Services Employees LP  is currently looking to fill a position for a Rooms Division Manager at one of our lodges in Fort McMurray, AB. Reporting to the Lodge Manager, this key role oversees and manages the front desk, housekeeping, and logistics aspects of the lodge. The successful candidate will work 20 days on and 10 days off rotation. 

Key Responsibilities

Exceeding the company’s expectations in stewarding health, safety and environmental performance. Achieving profit targets. Participate in financial forecasting.  Ensuring quality staff are hired and trained. Providing leadership & coaching direct reports Establishing performance standards and expectations. Ensuring productivity goals are met. Ensure room inventory is maintained, which includes strategic planning, and blocking of rooms in advance to ensure guests and groups needs are met. Ensuring compliance with licensing laws, health and safety and other statutory regulations. Developing and maintaining superior customer relations. Manage the day-to-day operations of the rooms division departments to ensure company service standards are met. Assist in performance reviews, scheduling, payroll/daily sales & labour, forecasting, and inventory/par stocks. Ensure daily housekeeping services are completed for all rooms. Maintain all guest rooms, public areas ensuring that the highest standard of cleanliness is met and maintained. Provide quality services by responding to guest requests promptly, efficiently and courteously. Managing room assignments, in-house reservations, and maintaining active dialog with the client representatives Manage linen laundry processes. Assist in managing other departments when department managers are off shift. Adhere to safety policies and procedures by following company Safe Work Practices and Standard Operating Procedures Collaborate with the room division team on ways to continually improve departmental service. Strives to improve service performance.

Qualifications

Diploma in Business Administration or Hospitality preferred. 2-4 years of combined experience in housekeeping and front office in a hospitality setting Must have a valid driver’s license, with a 5-year driving record satisfactory to Civeo’s driving criteria. Oilfield industry knowledge of HSE key performance indicators Strong mathematical and analytical skills Superior communication skills in English, both verbal and written Ability to work in a team environment. Experienced in a unionized environment. Demonstrated history of hands-on engagement with respective teams Strong understanding of and ability to explain analytics and statistics. Exemplary organizational and time management skills Excellent proficiency in Microsoft Office (particularly Microsoft Excel) Ability to work both independently and in a team-oriented, collaborative environment. Establish and maintain effective relationships with internal and external Stakeholders - Experience with INNfinity is an asset. Must be able to pass a pre-access Drug & Alcohol test.

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.

Civeo is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.

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