Hardware Quality Technician

3 weeks ago

Kitchener, Canada Miovision Full time

Position Summary

Working in the Hardware Quality team, this position will act as a key technical resource responsible for analyzing field returns to attempt to replicate customer symptoms, identify failure root causes and drive continuous quality improvement improvement. Position requires a hands-on focus so the role will be in-office at Miovision headquarters (Kitchener, Ontario).

Position will require collaborative work with electrical engineering, mechanical engineering, firmware development, customer support and manufacturing/supply chain teams. Strong attention to detail is required due to the volume of data that will be involved with device analysis.

Key Accountabilities

Hands on root cause analysis of devices (field returns and NCRs) to diagnose and resolve both hardware and firmware related issues Document findings in QMS to detail device history, root cause analysis steps and root cause findings Drive continuous improvement activities to strengthen Miovision Quality Management System (QMS) Develop and refine debug processes to assist both HW QA and related teams with root cause analysis efficiency Work closely with engineering (electrical engineering, mechanical engineering, firmware development), manufacturing and supply chain teams to coordinate work Relay findings from RCA to engineering design and customer support teams to drive continuous improvement Manage non-conforming material and containment Monitor quality KPIs and identify areas of focus. Assess trends based on root cause analysis data Work with suppliers to ensure quality product is being provided to Miovision Ownership and accountability for the sustainability and triage processes for in-life hardware products

Skills/Qualifications

Must haves

3+ years experience in a hands-on engineering or quality related role Experience with 8D methodology for problem solving Past experience in a hardware root cause analysis focused role Past experience with debug processes including hands-on measurement work Past experience with electronic design & debug Electrical, mechanical, or any related technical degree/diploma Proven track record of effective communication with interdepartmental teams Strong knowledge of electrical or mechanical systems, or both Strong analytical and problem solving skills Very detailed oriented personality Interest in learning and applying skills to a wide range of technical applications

Desirables

Traffic industry experience Electrical or mechanical design experience Experience working in ISO, TS or equivalent QMS Experience with environmental test specifications and methodologies Experience with test automation systems Perks and Benefits Comprehensive health benefits starting on day one RRSP Matching Plan  Variable Incentive Plan  : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7 Internet subsidy and a remote work allowance  Enhanced paternity and maternity leaves Unlimited vacation policy Wellness offerings (Fitness, Mindfulness)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

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