Integration/Cloud Engineer Specialist

Found in: Talent CA C2 - 2 weeks ago

Montreal, Canada CN Full time
Job Summary

 The Integration/Cloud Engineer specialist is responsible for ensuring the overall availability, stability, performance and integrity of CN's Critical Operations and Rail centric integration platform portfolio. The Specialist must constantly work towards improving the monitoring, security and performance of his high-volume system environments. The Specialist’s major responsibilities include focusing on system growth, capacity planning and delivering automation functionalities to optimize support tasks. The Specialist will play a key technical role within his technical field while working closely with team members and acting as an end-to-end support focal point for CN’s critical solution systems. Operations is the foundation of I&T and the department is accountable for all critical and safety related systems. At its core, the position is based on a bulletproof methodology and to deliver excellence day-to-day, across the board, as a standard.

 Main Responsibilities

Plan and Execute installations/upgrades, configuration and maintenance of system software in support of business processing requirements in cloud or on premises.

Design and develop integration solutions in cloud environments.

Conduct investigations and follow-up on resolution and root cause analysis in relation to incident and problem management

Enforce compliance of Operational T2C and Gating requirements with Integration and Delivery teams.

Responsible for end-to-end support of complex technical business solutions while leveraging the expertise of a wide range of technologies.

Monitor and maintain system availability and performance.

Define and maintain high availability system configurations and maintain/improve disaster recovery procedures and scripts.

Ensure compliance with all appropriate CN IT standards ( security, architecture, project delivery methodology, SOX, etc.)

Automate and optimize support tasks using configuration and provisioning tools and scripts.

Create and maintain DevOps scripts.

Develop capacity metrics to help forecast system usage and growth.

Identify cyber threats related to systems and implement mitigation solutions. Protect assets, detect vulnerabilities and respond to cybersecurity events.

Train and coach fellow team members on Messaging and Brokering field technologies.

Lead and work with the team to define, develop and implement appropriate automated processes and solutions to optimize day-to-day support activities.

 Lead and work with the team to refine operational best practices as well as evolve an end-to-end service oriented support model for critical systems.

 Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidences. The role requires minimal travel (20%) to CN locations in Canada and US.

 Requirements

  Experience

· Minimum 10 years of overall work experience

· Minimum 5 years experience in a Level 3 technical support environment in Middleware Messaging & Brokering systems or Integration platform

Hands on experiences with integration products such as IIB/WebMethods/Mulesoft/Tibco

Working experience with CI/CD pipeline or DevOps tools

Experience in administering and configurating solutions on Cloud computing platforms(ie: Azure, GCP, AWS)

Experience with log analytics software and end to end monitoring solutions (ie: ELK, ADX, Dynatrace)

Experience with Kafka, MQ, MQTT or AMQP

Experience with Positive Train Control (PTC) systems, Railway Inter-operability communication or other administering safety critical systems is a plus

  Education/Certification/Designation

· Bachelor’s Degree in Computer Science or equivalent experience

· Certification in Information Technology Infrastructure Library (ITIL) Foundations 2011

  Competencies

Ability to work independently with minimum supervision.

Ambitious to learn and adopt new systems and technologies.

Independent problem-solving and root cause analysis skills with the ability to assume responsibility for resolution activities.

Ability to manage multiple tasks simultaneously.

Strong communication skills and ability to effectively communicate with peers, management, clients, and partners.

Embraces a team mindset: develop collaborative relationships with others.

· Works independently with little supervision

  Technical Skills/Knowledge

Knowledge of design, develop and troubleshooting in multiple enterprise grade Integration platform solutions such as IIB/ACE, Mulesoft, Tibco and Kafka.

Knowledge of develop and support with Azure DevOps, Terraform and Linux Shell scripting.

Knowledge of large scale multi node deployment with a focus on cross site High availability configuration and Disaster Recovery Managed Failovers.

Knowledge of networking topology and TCP stack

Knowledge of application integration concepts, architecture principles and integration patterns.

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