Operations Coordinator

4 weeks ago

Kitchener, Canada Intellijoint Surgical Full time

The Position

 

Reporting to the Production Manager the Operations Coordinator has the skills and passion suited to a dynamic scaling environment. Working as part of the Operations team, the Operations Coordinator will assist with medical device sales support and daily order fulfillment.

As a snapshot, we are looking for someone who: 

Keen attention to detail while working with a sense of urgency to meet customer requirements 

Ability to work independently, organize, plan and prioritize 

Continuous improvement mentality, shares ideas and embraces change 

Can do attitude where no task is too big or too small 

Main Duties: 

The position will consist of approximately 80% of your time primarily in a Sales Support role, and the remainder in the Operations support role 

Sales Support Duties (80%): 

Receive and process customer orders and respond to order inquires. 

Generate production orders based on customer job orders 

Input all incoming orders into database checking for discrepancies. Notifying customers of any discrepancies that there may be and ensuring that they are corrected. 

Co-ordinate shipment delivery schedules. 

Monitor order shipments via FedEx/DHL/UPS - Track packages until delivered and resolve any delays 

Perform related clerical duties, maintaining filing and record systems. 

Invoice for shipments as they occur. 

Generate reports for Operations KPI reviews 

Coordinate and process returns

Contribute to continuous improvement initiatives within the Operations department 

Operations Support Duties (20%): 

Assist in receiving and inspection of incoming raw material 

Assist in managing product inventory and reconciling inventory transfers incoming inspection, assembly, kitting, and finished goods fulfillment) 

Assist with routine cycle counts, and adjusting inventory discrepancies

Assist with preparing bill of lading for outgoing shipments and custom documents 

Monitor on-going workflow to ensure timely delivery 

Monitor material transactions and resolve any discrepancies 

Accurately complete all documentation to support quality system records 

Support the maintenance of all material related records required to support ISO13485 Quality Management System 

Skills and Experience to Enable Success:

College Diploma and/or University Degree with specific focus on sales, customer service, operations and/or logistics 

2-4 years relevant experience in a regulated industry 

Strong customer focus and excellent customer service skills 

Strong database and word processing skills 

Experience in customer order processing

Experience working in a medical device environment (ISO 13485, FDA QSR, EU MDD/MDR, etc.) is an asset 

Experience with logistics (shipping and tracking orders) 

Strong communication and inter-personal skills with extreme attention to detail 

Effective organizational skills with the ability to prioritize and meet timelines 

Continuous improvement mentality, shares ideas and embraces change 

Keen attention to detail while working with a sense of urgency to meet customer requirements 

Why Join Us? 

It is unrealistic for us to believe we will find someone who fits this position 100% 

Be passionate about growth, personally and professionally and know that we will support you along the way. 

Work hard each-and-every day knowing that you will be rewarded for that hard work. 

Work on innovative products that can improve surgical outcomes and enhance patient’s quality of life 

Work alongside a highly talented and driven group of team members and colleagues’ organization wide 

Work in an environment with high transparency and collaboration along with lots of fun and social activities 

Be ok with change and share in our excitement as we scale

Flexibility so that you can do your best both at work and outside of it 

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