Sales support/data clerk
6 months ago
Job Description
Salary Range - $ 45,000 to 50,000
As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering inquiries. Support will also be provided to the Outside Sales team.
Additional duties will include:
Answer telephone calls, emails and in person questions from customers and identify their needs Research product for the sales team Enter sales orders and Purchase orders for the sales team Find efficiencies in our processes towards ISO 9001:2015 Follow up on backorders with vendors and provide customers accurate delivery dates Send and follow-up with request for quotes to vendors Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures Support Counter Sales and Outside Sales activities as part of the team Resolve issues related to customer orders in accordance with our policies and procedures (SPIs) Perform other tasks as requested by the Profit Centre Manager and operations manager Fill in roles among the team when required Able to drive forklift
Qualifications
Grade 12 diploma or equivalent; College and/or University degree an asset A minimum of 1 year of experience with customer service or counter sales Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files Outstanding customer service and verbal communication skills Excellent relationship building skills with customers, vendors, and teammates Ability to identify customer needs, provide profitable solutions and close the sale Ability to learn and operate the applicable software system used to process orders Able to work in a fast-paced environment while handling multiple tasks Intermediate math skills Able to learn how to operate material handling equipmentPreferred Skills:
Previous experience with or knowledge of products sold at the Profit Centre Experience using Trend, Eclipse, Word, Excel, and Outlook
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way
In addition, we will offer you:
Great mentors and on-the-job training Growth potential with competitive salary, benefits, and profit sharing A career with a solid, stable company with strong core values Participation in our pension plan with employer contributions Work-life balance and flex time-
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