Customer Experience Associate

4 weeks ago

Brossard, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a  Customer Experience Associate.  We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast-paced environment. Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

  • Customer Experience Associate

    4 weeks ago

    Brossard, Quebec, Canada Scotiabank Full time

    Requisition ID: 209137At Scotiabank, we're committed to delivering exceptional customer experiences. As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and helping them achieve their financial goals.Our Customer Experience Associates are people-centric, proactive, and technology-savvy. They...

  • Customer Experience Associate

    4 weeks ago

    Brossard, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide personalized service to clients, responding to...

  • Customer Experience Associate

    4 weeks ago

    Brossard, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing banking solutions to our clients.Key ResponsibilitiesProcess financial transactions...

  • Customer Experience Associate Solar

    5 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 177082 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    5 months ago

    Brossard, Canada TD Bank Full time

    **Customer Experience Associate**: - 414714BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2220 Boulevard Lapiniere **Employment Type** - Regular **City** - Brossard **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    5 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 184588 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Solar Uniquartier/ Permanent/ Part-time 22.5h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority...

  • Fashion Associate

    2 weeks ago

    Brossard, Quebec, Canada Reitmans Full time

    About the Role As a Fashion Associate at Reitmans, you will play a key role in delivering an exceptional customer experience. You will be responsible for providing outstanding sales and service to our customers, ensuring they feel comfortable, cared for, and confident in our brand. Key Responsibilities Provide an amazing shopping experience that...

  • Retail Sales Associate, Customer Experience Specialist

    5 days ago

    Brossard, Quebec, Canada Bell Canada Full time

    Explore a dynamic retail career with Bell Canada as a Retail Sales Associate in Brossard, Quebec. This part-time position offers the opportunity to work in a fast-paced environment and provide exceptional customer experiences.Company OverviewBell Canada is one of Canada's Top 100 Employers, dedicated to fostering an inclusive, equitable, and accessible...

  • Customer Experience Representative

    4 weeks ago

    Brossard, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleThis is an exciting opportunity to join our team as a Customer Experience Associate at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesProvide...

  • Customer Experience Representative

    4 weeks ago

    Brossard, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a talented Customer Experience Representative to join our retail team. As a Sales Associate, you'll play a key role in delivering exceptional customer experiences and promoting our brands.Key Responsibilities:Enhance the retail experience by providing best-in-class service and value-added solutions to...

  • Customer Experience Representative

    4 weeks ago

    Brossard, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're seeking a talented Customer Experience Representative to join our retail team. As a Sales Associate, you'll play a key role in delivering exceptional customer experiences and promoting our brands.Key Responsibilities:Enhance the retail experience by providing best-in-class service and value-added solutions to customersPromote...

  • Omni Customer Fulfillment Associate

    1 week ago

    Brossard, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Representative

    4 weeks ago

    Brossard, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a talented Customer Experience Representative to join our retail team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences in our stores. Your passion for technology and commitment to providing best-in-class service will make you a valuable asset to our team.Key...

  • Customer Experience Ambassador

    1 week ago

    Brossard, Quebec, Canada MATT & NAT Full time

    Job OverviewMATT & NAT is a renowned brand that values exceptional customer experiences. We are seeking a skilled Customer Experience Ambassador to join our team.

  • Customer Experience Representative

    4 weeks ago

    Brossard, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a talented Customer Experience Representative to join our retail team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences in our stores. Your passion for technology and commitment to customer satisfaction will make you a valuable asset to our team.Key...

  • Customer Experience Associate

    4 weeks ago

    Brossard, Canada Scotiabank Full time

       Requisition ID: 209137Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...

  • Supervisor Customer Experience

    5 months ago

    Brossard, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Customer Service Associate

    2 weeks ago

    Brossard, Quebec, Canada National Bank Full time

    Job OverviewWe are seeking a highly skilled Customer Service Associate to join our Wealth Management team at National Bank. In this role, you will be responsible for delivering exceptional customer service and supporting wealth advisors in their business development.About the JobAs a Customer Service Associate, you will be the first point of contact for...

  • Customer Experience Champion

    1 week ago

    Brossard, Quebec, Canada McDonald's Full time

    About the RoleWe are seeking a passionate and dedicated individual to join our team as a Customer Experience Champion. In this role, you will have the opportunity to make a real difference in the lives of our guests by delivering an exceptional dining experience.Job DescriptionShowcase your passion for people by anticipating guest needs and providing a...

  • Customer Experience Enablement Director

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're seeking a seasoned professional to drive customer experience excellence across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in shaping our customer-centric approach, ensuring seamless interactions, and fostering a culture of continuous improvement.CX Strategy ImplementationYou'll...