Customer Experience Associate

2 months ago

Brossard, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a  Customer Experience Associate.  We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast-paced environment. Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

  • Customer Experience Associate Solar

    7 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 177082 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    6 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 184588 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Solar Uniquartier/ Permanent/ Part-time 22.5h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority...

  • Omni Customer Fulfillment Associate

    1 month ago

    Brossard, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Associate

    4 weeks ago

    Brossard, Canada Scotiabank Full time

       Requisition ID: 211582Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Supervisor Customer Experience

    6 months ago

    Brossard, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Customer Service Experience

    14 hours ago

    Brossard, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging...

  • Customer Service Associate/loader

    7 months ago

    Brossard, Canada Réno-Dépôt Full time

    By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...

  • Omni Customer Fulfillment Associate

    7 months ago

    Brossard, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...

  • Omni Customer Fulfillment Associate

    6 months ago

    Brossard, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...

  • Customer Service Specialist

    2 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $30,000 - $50,000

    We are seeking a highly skilled and customer-focused Sales Associate to join our team at beBee Professionals in Brossard, Canada. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of our store.Key Responsibilities:Assist customers with...

  • Sales Associate

    2 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $30,000 - $50,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Brossard, Canada. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of our store.Key Responsibilities:Assist customers with...

  • Customer Service Specialist

    3 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $30,000 - $50,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Brossard, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...

  • Sales Associate

    6 months ago

    Brossard, Canada GUESS?. Inc. Full time

    **Reports to**: Store Management Position Overview The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards,...

  • Customer Service Representative

    6 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 183064 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Quartier DIX30/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is...

  • Sales Associate

    6 months ago

    Brossard, Canada Rogers Communications Full time

    **What does it mean to join our Rogers Team?** At Rogers, our retail team is the heart of our success. Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected. We are excited to show customers how our latest products and services can help,...

  • Food Service Associate

    2 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Associate to join our team at beBee Professionals in Brossard. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer...

  • Warehouse Associate Mon

    7 months ago

    Brossard, Canada Sporting Life Inc Full time

    **Sporting Life** Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men,...

  • Sales Associate MON

    7 months ago

    Brossard, Canada Sporting Life Full time

    Sporting Life Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men,...

  • Deli Associate

    7 months ago

    Brossard, Canada Walmart Canada Full time

    **Position Summary... **:A Deli Stocker properly maintains, zones, and stocks his/her assigned area, assists customers and maintains modular and feature presentations, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal - Mart. **What you'll do...**: 1. Zoning the department. 2. Rotating stock and checking for...

  • Dairy Frozen Associate

    3 months ago

    Brossard, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Dairy/ Frozen Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Dairy/ Frozen Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Dairy/ Frozen area, and assists with stocking and the sale of goods. If you...