Service Manager

4 weeks ago

Moosomin, Canada Flaman Full time

Job Overview: 

As a Service Manager at Flaman Group of Companies, you will be at the forefront of ensuring the seamless operation of our service department. You’ll play a pivotal role in overseeing a team of service technicians, managing service requests, and enhancing overall customer experience. If you’re a dynamic leader with a passion for optimizing service delivery, we want you on our team. 

Key Responsibilities:

Team Leadership:  Lead and mentor the service team, providing guidance, training, and support to foster a collaborative and high-performing environment.  Process Optimization:  Develop and implement effective service policies and procedures to maximize operational efficiency and customer satisfaction.  Cross-Functional Collaboration:  Collaborate with other departments to ensure smooth integration of services and contribute to the overall success of the company.  Customer Issue Resolution:  Handle escalated customer issues with professionalism and efficiency, providing timely and effective resolutions.  Client Relationship Management:  Build and maintain strong relationships with clients, addressing their needs and concerns to ensure a positive customer experience.  Preventative Maintenance:  Develop and maintain a preventative maintenance program for equipment and machinery, ensuring longevity and optimal performance. 

Desired Qualifications & Traits: 

Minimum 2 years’ experience in a management role.  Proven mechanical abilities, with strong working knowledge of application and repair techniques.  Experience diagnosing electrical/mechanical issues.  Strong leadership and interpersonal skills to effectively lead and motivate a team.  Experience with equipment maintenance, and welding/fabrication.  Strong analytical and problem-solving skills.  Exceptional communication skills, both verbal and written, to interact effectively with internal teams and external clients. s

Company Overview: 

We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.

Our Noble Cause:  People together, doing what’s right, making a difference.

Flaman is a group of individuals working together with the guidance of our 3 values: Customer Responsibility, Achievement of Goals, and Making Things Better.

Customer Responsibility:  We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them. Achievement of Goals:  To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels. Making Things Better:  Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.

Benefits & Perks: 

Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team:

Compensation:  Individually structured compensation recognizing and appreciating your commitment and efforts. Opportunities for Growth:  Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential. Comprehensive Benefits:  Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances. Prioritize your health with our group extended medical, dental, and vision insurance plans. Financial Planning:  Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned. Support & Assistance:  Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.

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