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Optical Customer Service Specialist
4 months ago
FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $18-$19 per hour, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.
Why We Need You: Our Parksville clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist . You will play a critical role within FYidoctors by delivering world-class service to our patients. As our newest Patient Services Specialist you will be responsible for the retail and repair of eyewear products as well as follow-up care. Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment. This position is a full-time, permanent position working up to 30-40 hours per week Monday to Friday. What Will You Be Doing? Warmly greeting patients as they enter our clinic Checking patients both in and out of the office Communicating with patients in person, by phone, and by email Billing the patient, their medical service provider and other third parties Administering pre-testing services Managing appointment bookings, prescription printouts and billing and payments Upholding excellent customer service standards using your charisma and problem-solving skillsWhat Do You Bring?
Ideally, you will have customer-facing experience, preferably in a retail environment Confidence working in a fast-paced environment A high level of comfort using technology and computers with solid proficiency in MS Office Suite A professional, approachable manner and a love of meeting and interacting with people We appreciate your interest in FYidoctors and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities