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20302- Program coordinator
4 months ago
General Description
• The Contract Professional Level 1 performs formal management of contracts with low to medium complexity, so that projects and ongoing operations are delivered safely, with quality, within budget, and on time.
Advantages
Location : Edmonds - Hybrid (No remote candidates accepted as the candidate needs to come to office 2x a week)
Responsibilities
Contract Management
1. Establishes and maintains key relationships with program contractors/consultants to provide direction and resolve issues related to contract administration, contract management approaches, policies, standards and procedures , including: developing and maintaining program delivery processes to meet program requirements; keeping up-to-date on Contract Requests (CR), Contract Change Requests (CCR) and invoices in the system; performing file reviews for quality assurance purposes; preparing briefing notes on change requests for approval; liaising on invoicing and contract management issues; interpreting and answering questions on program administration policy; investigating and responding to customer concerns or complaints; monitoring contract terms to identify current expenditure, contract end date and remaining expenditure, and create CCRs if contract terms need to be extended.
2. Organizes and implements program launches in cooperation with development stakeholders , including: developing contract terms and conditions; leading the RFP process for contractor selection (RFP development, proposal evaluation, contract preparation); developing, designing and conducting internal and external program, product and service operational and delivery training; ensuring program users adhere to established program policies and procedures.
Program Development and Delivery
3. Oversees and coordinates the application management of information systems associated with various programs, including: planning and developing program-specific IT solutions; liaising with software developers/contractors regarding software and information system changes and upgrades; providing instructions to database development contractors to implement software changes; working with other stakeholders to resolve database issues; analyzing requirements and developing databases and report formats; performing testing on various program databases; liaising with IT contractors on multiple databases for various programs.
Customer Service and Relationship Management
4. Maintains effective working relationships with team members and cross-functional departments, and provides training on operational processes and technical support on database issues and reports. Advises Program Manager on operational strategy.
5. Promotes a positive customer relationship by monitoring the customer’s experience through direct customer contact, including attending site visits with program contractors/consultants as required, and advising the Program Manager on any concerns or ways to improve service. Ensures installers perform to program standards.
Qualifications
Must haves:
-Minimum 5 years Experience in procurement contract managements
- Advanced English skills for professional environment, written and spoken
- Experience with procurement/supply chain management systems (SAP)
- Self starter, problem solver, quick learned and flexible
- Time management skills
- Customer Service and Relationship Management
Summary
Interested candidates can submit their resumes directly to Gayathri at gayathri.makam2@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
