Dermatology Support Specialist

REQUIRED EDUCATION AND EXPERIENCE: High School graduate or GED equivalent. All related education and experience must be within the last five (5) years. Must possess advanced medical terminology and/or knowledge in the medical field. Must have a minimum of 2 years experience in a medical and/or legal environment. Must have a minimum of 2 years experience in medical appointment scheduling position to include insurance verification. Must have a minimum of 2 years experience of customer service. Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change).

PREFERRED EDUCATION AND EXPERIENCE: Prefer advanced understanding of medical, insurance and legal terminology. Prefer 4+ years customer service experience in related field. Prefer 4+ years experience in medical appointment scheduling to include insurance verification. Prefer 2+ year experience in billing/payment processing. Proficient in IDX utilization

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Must meet department standards for general abilities and typing tests; must have accurate keyboard skills to include proper grammar and accurate spelling skills. Must have knowledge of Windows-based computer applications Must be detail oriented and able to access data from varied resources and programs Must be able to multi-task and adjust work pace to meet patient volume demands in a fast-paced environment demonstrating tact, courtesy and discretion at all times Must possess professional manner and appearance Must display a positive demeanor and be a role model for dependability, responsibility and professionalism at all times. Must uphold all aspects of Clinic Standards of Conduct. Holds self to the highest standard of individual ethical and legal business practices and takes appropriate steps to identify, report and prevent illegal or unethical activity in the workplace. Must meet production standards of department

SUMMARY/OBJECTIVE
The Dermatology Support Specialist must possess excellent customer service and communication skills as (s)he will work directly with the team lead to train, monitor and manage performance. The Dermatology Support Specialists must demonstrate mastery in all PSS duties in order to facilitate appointment scheduling. The Dermatology Support Specialist works with the supervisory staff to promote teamwork throughout the department in order to progress in a consistent manner. In addition, the Dermatology Support Specialist performs special projects and facilitates staffing needs to provide reception coverage. Greets visitors to the Clinic and provides general directions to and within our facilities. Must be able to interact in an affirmative demeanor to patients, visitors and co-workers alike; expected to display a positive and professional image at all times to elicit a favorable lasting impression.

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