IT Analyst II

Your Opportunity:

If you are an enthusiastic IT Network professional with an interest in making a difference in an evolving Information Technology department, this is the role for you. Every day, you'll make a meaningful contribution in someone's life by implementing a technology framework that will connect patients and health providers like never before.As a valued member of the Network Team, you will deliver quality service in a fast-paced and high-energy environment. You will use your conceptual and practical experience to interpret clients' needs, assess their requirements, investigate, diagnose, and resolve environment problems, including non-standard which are essential to business functions.

Description:

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

One or more years' experience with Cisco network technologies, ability to participate in a 24x7 on-call rotation, valid Alberta driver's license (non-GDL), ability to travel within Alberta, ability to sit working at a computer for extended periods, ability to stand, lift, climb ladders, bend, crawl in confined spaces, work in a variety of indoor/outdoor environments.

Cisco CCNA Certification highly desired, Cisco CCNP and other certifications are an asset, experience in healthcare and understanding of patient care needs.