Customer Relations Specialist

1 month ago

Montreal, Canada Transat Full time

Company Description

Be part of the journey

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

Benefits 

3 weeks annual vacation  5 floating vacation days Group insurance Employer's RRSP/DPSP contribution  Possibility of career development within the company  2 confirmed passes + unlimited standby travel (upon hiring) 

Job Description

Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims; Send copies of customers claims to the various suppliers and departments concerned to obtain their version of the events; Answer any written or verbal request, before, during or after customer’s trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the procedures of the company; Analyze customer claims and investigate incident circumstances; Submit settlement proposals and negotiate settlements.

Qualifications

Minimum of 3 years of experience in complaint management and customer service; Bilingual (written and spoken);  Good analytical skills and empathy; Able to work under pressure; Organization and time management skills; Detail oriented; Good writing skills; Knowledge of travel industry, an asset;

Other informations; 

Full time position Telework available First week of training in the offcie Salary starting at 40 505$/year. 

Additional Information

#LI-FB1

#LI-Hybrid

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. 

  • Bilingual Customer Relations Specialist

    4 weeks ago

    Montreal, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    4 weeks ago

    Montreal, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    1 week ago

    Montreal, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    1 week ago

    Montreal, Quebec, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    3 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    4 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    1 week ago

    Montreal, Quebec, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Specialist, Customer Relations Centre

    3 weeks ago

    Montreal, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Specialist, Customer Relations Centre Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a...

  • Specialist, Customer Relations Centre

    3 weeks ago

    Montreal, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Specialist, Customer Relations Centre Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a...

  • Specialist, Customer Relations Centre

    3 weeks ago

    Montreal, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Specialist, Customer Relations Centre Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a...

  • Specialist, Customer Relations Centre

    1 week ago

    Montreal, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Specialist, Customer Relations Centre Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a...

  • Specialist, Customer Relations Centre

    1 week ago

    Montreal, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Specialist, Customer Relations Centre Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a...

  • Bilingual Customer Relations Specialist-Hybrid

    4 weeks ago

    Montreal, Canada Randstad Canada Full time

    Calling all Bilingual Customer Relations Specialists in Montreal !We are seeking a dedicated individuals to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid /Remote position and the salary is $49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be...

  • Bilingual Customer Relations Specialist-Hybrid

    1 week ago

    Montreal, Canada Randstad Canada Full time

    Calling all Bilingual Customer Relations Specialists in Montreal !We are seeking a dedicated individuals to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid /Remote position and the salary is $49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be...

  • Bilingual Customer Relations Specialist

    2 weeks ago

    Montreal, Canada Randstad Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    1 week ago

    Montreal, Canada Randstad Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    2 weeks ago

    Montreal, Canada Randstad Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    2 weeks ago

    Montreal, Canada Randstad Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    1 week ago

    Montreal, Canada Randstad Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Relations Specialist

    3 weeks ago

    Montreal, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...