Customer Services
1 month ago
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Job Title: Customer service Sales team assistant
Location: Sofia, Bulgaria
Requirements: Candidates must have the legal rights to work in country of location at the time of application.
Contract Type: Fixed-term contract – 1 Year
Pay-band: 2/J
Salary: 1 600 - 1800 BGN gross /month
Additional Benefits:
• 13th salary
• Additional Medical insurance covering immediate family
• 23 working days of annual leave
• Work in international environment
• Opportunities for personal development and advancement
• Discounts for our English courses and exams for you and your closest family
• Terminal Gratuities
Role Purpose:
To provide administrative support to the Sales and Customer Management Team and the Teaching Centre in delivering high quality services to internal and external customers and clients by adhering to global customer service standards of excellence and secure excellent re-registration results in order to enable the British Council to meet its financial targets.
Main Accountabilities:
• Support Sales team with all administrative duties
• Assist in conducting placement testing and coordination of online registration for placement testing system.
• Assist with managing waiting lists, reservations and movements of TC customers
• Collaboration relationship management (Manage CRM system to support proactive cooperation with customers and increase conversion rates from enquiry to PT registration and from PT registration to course registration).
• Maximize conversion rate of enquiries to sales figures by communicating features and benefits of BC offers, convincing and persuading prospects to enroll.
• Own customer feedbacks by making clear notes on an enquiry/complaint, channeling them to relevant members of staff and by ensuring the answer is given on time.
• Collect data for received revenue from our courses, preparing reports.
• Keeping accurate statistics for Sales and CM department.
• Follow up with customers who did not show up for a placement test.
• Prepare different reports on sales coordinator`s requests.
• Support YL and adult courses activities on request.
• Proficient using of relevant systems, such as CRM, TCMS and on-line booking systems to ensure smooth operation of the British Council.
• Respond and be responsible for delivery of ad-hoc professional and job-related requirements in the interest of operation, as formulated by CS and TC management team.
• Deliver professional customer service to both internal and external customers.
• Answer all calls with a polite and pleasant manner according to corporate telephone standards – call greeting, call handling and call closing.
• Help the customer with choice of product or service.
• Support Customer Excellence team with working at the Front Desk.
• Pro-actively cross-sell British Council services to enquirers.
• Act proactively, acquire and maintain an excellent level of product knowledge at all times via website, proactive liaison with colleagues and product sessions if necessary. Observation of classes and “hands on” experience of the products is required.
• Excellent knowledge of various British Council technical systems is required.
• Build rapport with the prospect in order to find out the objectives, needs and requirements
• Personal development plans support performance and job satisfaction.
• Training plans to be agreed with the Line Manager.
Role specific knowledge and experience
• Previous experience of working in a sales and customer service environment
Role Specific skills
• Competent IT skills
• Excellent communication and customer relation skills
• Very good problem-solving skills
Qualifications
• University Degree in any subject or qualification in a relevant field
Language Requirements
• English language B2/C1
• Bulgarian language C2
Closing date: Sunday, 30 June, 2024, applications will close at 23:59 EEST.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
We have other current jobs related to this field that you can find below
-
Customer Service Representative
4 weeks ago
Ottawa, Canada Quality Life Services Inc. Full timeQuality Life Services has one Customer Service position available in Ottawa. We're seeking a motivated, friendly and reliable representative to help facilitate a fast paced office, retail store and distribution company. Computer experience a definite asset! Quality Life Services, Inc. is a private and Canadian owned and operated company supplying primarily...
-
Customer Service/dispatcher
1 week ago
Ottawa, Canada Top Hat Home Comfort Services Full timeTop Hat Home Comfort Services, one of Ottawa’s largest home service companies is currently looking for an energetic, customer-focused person for our customer service team. As a customer service representative for Top Hat’s chimney department you will be primarily responsible for maintaining and growing our existing chimney sweep customer base. -...
-
Customer Service Agent
3 weeks ago
Ottawa, Canada Authentication Legalization Services Canada Inc. Full timeAre you looking for an exciting opportunity to be part of a growing company that values excellent customer service? If so, we have a job opening for a customer service agent specializing in authentication and legalization in Ottawa, Canada. At ALSC, we specialize in providing support and services for individuals and businesses around the world requiring...
-
Route/customer Services Representative
3 weeks ago
Ottawa, Canada Gateway Services Inc Full time**Route/Customer Service Rep** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway...
-
Customer Service Assistant
4 weeks ago
Ottawa, Canada CLC Student Loan Services Full time**Job Type**: Part-time Pay: $28.00-$31.00 per hour **Benefits**: - Dental care - Flexible schedule - Paid time off - Vision care Schedule: - Monday to Friday - Weekends as needed Supplemental pay types: - Bonus pay - Commission pay - Overtime pay - Signing bonus - Tips **Education**: - Secondary School (preferred) **Experience**: - Call center: 1...
-
Csr - Customer Service Representative
4 weeks ago
Ottawa, Canada ROGAMI CARE SERVICES Full time**About us** We are a leading healthcare staffing agency dedicated to providing exceptional staffing solutions to healthcare facilities globally. With a focus on quality and reliability, we provide highly qualified professionals, including nurses, physicians, therapists, and other allied health professionals to homes, facilities and private individuals. Our...
-
Lead Customer Service Agent
2 weeks ago
Ottawa, Ontario, Canada Strategic Aviation Services Ltd. Full timeCome join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time.Do you have an...
-
Customer Service Sales Clerk
4 weeks ago
Ottawa, Canada Quality Life Services Inc. Full timeEducation: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Specialty shop - Wholesalers **Tasks**: - Operate computerized inventory record keeping and re-ordering systems - Provide advice about merchandise - Assist in display of merchandise - Conduct sales transactions through Internet-based electronic...
-
Customer Service
3 weeks ago
Ottawa, Canada La Maison du Kouign-Amann Full timeOur Kanata pastry shop is now hiring for the position of a Customer Service Associate. We are looking to hire individuals who are honest, reliable, and punctual. Working as part of our team, the Customer Service Associate performs all general operations and merchandising required at La Maison du Kouign Bilingualism an asset but not required. **Key...
-
Customer Service
4 weeks ago
Ottawa, Canada La Maison du Kouign-Amann Full timeOur Kanata pastry shop is now hiring for the position of a Customer Service Associate. We are looking to hire individuals who are honest, reliable, and punctual. Working as part of our team, the Customer Service Associate performs all general operations and merchandising required at La Maison du Kouign Bilingualism an asset but not required. **Key...
-
Customer Service
3 weeks ago
Ottawa, Canada La Maison du Kouign-Amann Full timeOur Kanata pastry shop is now hiring for the position of a Customer Service Associate. We are looking to hire individuals who are honest, reliable, and punctual. Working as part of our team, the Customer Service Associate performs all general operations and merchandising required at La Maison du Kouign Bilingualism an asset but not required. **Key...
-
Customer Service
6 days ago
Ottawa, Canada La Maison du Kouign-Amann Full timeOur Kanata pastry shop is now hiring for the position of a Customer Service Associate. We are looking to hire individuals who are honest, reliable, and punctual. Working as part of our team, the Customer Service Associate performs all general operations and merchandising required at La Maison du Kouign Bilingualism an asset but not required. **Key...
-
Customer Service
4 weeks ago
Ottawa, Canada La Maison du Kouign-Amann Full timeOur Kanata pastry shop is now hiring for the position of a Customer Service Associate. We are looking to hire individuals who are honest, reliable, and punctual. Working as part of our team, the Customer Service Associate performs all general operations and merchandising required at La Maison du Kouign Bilingualism an asset but not required. **Key...
-
Customer Service
4 weeks ago
Ottawa, Canada La Maison du Kouign-Amann Full timeOur Kanata pastry shop is now hiring for the position of a Customer Service Associate. We are looking to hire individuals who are honest, reliable, and punctual. Working as part of our team, the Customer Service Associate performs all general operations and merchandising required at La Maison du Kouign Bilingualism an asset but not required. **Key...
-
Customer Services
2 weeks ago
Ottawa, Ontario, Canada British Council Full timeWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative...
-
Customer Service
2 weeks ago
Ottawa, Ontario, Canada Alpha Auto Group Full timeAlpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG's mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.With the ever increasing demand for support and service in the...
-
Customer Service
2 weeks ago
Ottawa, Ontario, Canada Alpha Auto Group Full timeAlpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG's mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.With the ever increasing demand for support and service in the...
-
Customer Service
2 weeks ago
Ottawa, Ontario, Canada Alpha Auto Group - Collision Centre Full timeAlpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG's mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.With the ever increasing demand for support and service in the...
-
Customer Service
2 weeks ago
Ottawa, Ontario, Canada La Maison du Kouign-Amann Full timeOur Kanata pastry shop is now hiring for the position of a Customer Service Associate. We are looking to hire individuals who are honest, reliable, and punctual. Working as part of our team, the Customer Service Associate performs all general operations and merchandising required at La Maison du KouignBilingualism an asset but not required.Key...
-
Customer Service
2 weeks ago
Ottawa, Ontario, Canada La Maison du Kouign-Amann Full timeOur Kanata pastry shop is now hiring for the position of a Customer Service Associate. We are looking to hire individuals who are honest, reliable, and punctual. Working as part of our team, the Customer Service Associate performs all general operations and merchandising required at La Maison du KouignBilingualism an asset but not required.Key...
