ScotiaHelps Advisor, CRT

Requisition ID: 209654

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Preventative, Pre-Del and Over Limit Portfolio. This team prevents roll rates, helps supports clients in staying on track and to avoid entering Front End (FE) collections. Utilizing Customer Assistant Tools (CAT's) and negotiations strategies to pre-emptively offer solutions on accounts for clients who are experiencing hardship. Advisors will be speaking with clients, going into detail about their financial situations, investigate the best avenues and offer the best solutions for the client by utilizing CAT’s and Payment plans. 

Is this role right for you? In this role, you will:

• Leads and drives a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides a best in class customer experience when dealing with business partners, customers, or team members by resolving customer matters; authorizing correspondence in a manner that reflects Bank policies and guidelines; and understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures.
• Well versed on Customer Assistance Tools.
• Providing human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees;
• Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures;
• Addressing and resolving customer concerns, inquiries, issues or complaints, solving for hardship
• Advisor to negotiate with client following their delegated limits and in accordance to the Brank’s risk appetite.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Availability to work from Monday to Friday from 8am to 6pm
• University/College degree in Business, Accounting, Finance, Business Management would be an asset 
• Minimum of 1 year in a relevant position i.e. Collection or FE knowledge
• Thorough knowledge of the Bank's collection policies and procedures.
• Sound knowledge of products and services.
• Sound knowledge of Bank's lending policies.
• Well Versed in CAT’s             

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Location(s):  Canada : Ontario : Hamilton || Canada : Quebec : Anjou 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.