Customer Experience Supervisor
2 weeks ago
- Communicate strategy and provide recommendations to the customer solutions team that combine innovation and best practices to create exceptional customer experience
- Continually build upon Customer Solutions best practices to handle escalation calls
- Perform call monitoring and meet periodically with Customer Solutions Managers to provide coaching on observed trends and/or areas for improvement
- Work with the Customer Experience team to develop and improve internal processes for handling complex accounts/escalations which includes reference materials, talk tactics, templates, and best practices for communicating effectively with customers
- Analyze negative customer experiences, compiling observations on patterns which can be translated to training opportunities or process improvements
- Perform ticket reviews and document feedback using our internal scorecards in Zoho CRM
- Accompany evaluations with meaningful and constructive feedback
- Collaborate with cross-functional team members in the customer success, sales, onboarding, product, and marketing to drive capabilities and retention strategies based on customer feedback
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Customer Service
4 weeks ago
Richmond Hill, Canada INNOCON INC Full time**Objective**: Responsible for the sales support and transportation needs of the Innocon market area. Ensures effective order-taking and dispatching are performed. Provides direct management of the customer service representatives (CSR) and dispatchers to ensure related processes and systems are executed in a manner consistent with best practices. He/she...
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Customer Experience Operations Analyst
5 days ago
Richmond Hill, Canada CST Savings Inc Full timePosition: Customer Experience Operations Analyst Company: CST Savings Inc. Industry: Financial Services Reports to: Manager, Customer Experience Operations Location: Flexible Work Location Arrangements Available Application Deadline: May 24, 2024 Role Summary: The Customer Experience Operations Analyst reports to the Manager, Customer Experience...
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Customer Experience Operations Analyst
5 days ago
Richmond Hill, Canada CST Savings Inc Full timePosition: Customer Experience Operations Analyst Company: CST Savings Inc. Industry: Financial Services Reports to: Manager, Customer Experience Operations Location: Flexible Work Location Arrangements Available Application Deadline: May 24, 2024 Role Summary: The Customer Experience Operations Analyst reports to the Manager, Customer Experience...
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Customer Experience Operations Analyst
5 days ago
Richmond Hill, Canada CST Savings Inc Full timePosition: Customer Experience Operations Analyst Company: CST Savings Inc. Industry: Financial Services Reports to: Manager, Customer Experience Operations Location: Flexible Work Location Arrangements Available Application Deadline: May 24, 2024 Role Summary: The Customer Experience Operations Analyst reports to the Manager, Customer Experience...
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Customer Experience Operations Analyst
5 days ago
Richmond Hill, Canada CST Savings Inc Full timePosition:Customer Experience Operations Analyst Company:CST Savings Inc. Industry:Financial Services Reports to:Manager, Customer Experience Operations Location:Flexible Work Location Arrangements Available Application Deadline:May 24, 2024Role Summary: The Customer Experience Operations Analyst reports to the Manager, Customer Experience Operations and is...
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Bilingual Customer Experience Advisor
4 weeks ago
Richmond Hill, Canada Connex Telecommunications Inc. Full time**Title **: Bilingual Customer Experience Advisor **Location **: Montreal-Richmond Hill Are you passionate about success and want to grow your future with an innovative and growing company with cutting edge technology? We want to know you! Working at Connex Québec Inc. means being part of a dynamic and professional team of 600 employees in our 14...
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(Can) Cashier
7 days ago
Richmond Hill, Canada Walmart Full time**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...
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Front of House Supervisor
4 weeks ago
Richmond Hill, Canada Fitness Connection Full time**Job Title**: Front of House Supervisor **Company**: Fitness Connection **Location**: Richmond Hill **Job Type**: Full-time **About Fitness Connection**: Fitness Connection is a leading fitness facility committed to providing a diverse range of exercise options to our members. With state-of-the-art equipment, dynamic classes, and a supportive community,...
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Customer Relations Coordinator
1 day ago
Richmond Hill, Canada The Regional Municipality of York Full timePOSITION PURPOSE Reporting to the Supervisor, Customer Service, is responsible for monitoring, coordinating and providing responses to emails and feedback received through the email channel and ; investigating, coordinating and providing responses to all external customer complaints and inquiries received from the public, municipal and regional politicians,...
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Customer Service Manager
4 weeks ago
Richmond Hill, Canada Amico Group of Companies Full timeCustomer Service Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America.We offer many opportunities for advancement within the Amico Group of Companies, along with...
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Customer Service Manager
3 weeks ago
Richmond Hill, Canada Amico Group of Companies Full timeCustomer Service Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America.We offer many opportunities for advancement within the Amico Group of Companies, along with...
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Customer Service Manager
3 weeks ago
Richmond Hill, Canada Amico Group of Companies Full timeCustomer Service Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America.We offer many opportunities for advancement within the Amico Group of Companies, along with...
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Site Supervisor- Afternoon Shift
2 weeks ago
Richmond Hill, Canada RAM Iron & Metal Inc. Full timeCompany Description RAM Iron & Metal Inc. is a Canadian company that has been involved in the recycling industry since 1983. We deal with all grades of ferrous and non-ferrous metals as buyers, processors, and brokers. Our commitment to the environment is reflected in our waste reduction efforts.Our vision is to become an integral part of the recycling and...
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Site Supervisor- Afternoon Shift
2 weeks ago
Richmond Hill, Canada RAM Iron & Metal Inc. Full timeCompany Description RAM Iron & Metal Inc. is a Canadian company that has been involved in the recycling industry since 1983. We deal with all grades of ferrous and non-ferrous metals as buyers, processors, and brokers. Our commitment to the environment is reflected in our waste reduction efforts. Our vision is to become an integral part of the recycling and...
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Site Supervisor- Afternoon Shift
2 weeks ago
Richmond Hill, Canada RAM Iron & Metal Inc. Full timeCompany Description RAM Iron & Metal Inc. is a Canadian company that has been involved in the recycling industry since 1983. We deal with all grades of ferrous and non-ferrous metals as buyers, processors, and brokers. Our commitment to the environment is reflected in our waste reduction efforts. Our vision is to become an integral part of the recycling and...
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Site Supervisor- Afternoon Shift
5 days ago
Richmond Hill, Canada RAM Iron & Metal Inc. Full timeCompany DescriptionRAM Iron & Metal Inc. is a Canadian company that has been involved in the recycling industry since 1983. We deal with all grades of ferrous and non-ferrous metals as buyers, processors, and brokers. Our commitment to the environment is reflected in our waste reduction efforts.Our vision is to become an integral part of the recycling and...
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Site Supervisor- Afternoon Shift
2 weeks ago
Richmond Hill, Canada RAM Iron & Metal Inc. Full timeCompany Description RAM Iron & Metal Inc. is a Canadian company that has been involved in the recycling industry since 1983. We deal with all grades of ferrous and non-ferrous metals as buyers, processors, and brokers. Our commitment to the environment is reflected in our waste reduction efforts. Our vision is to become an integral part of the recycling and...
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Customer Experience Associate
6 days ago
Richmond, Canada TD Bank Full time409309BR Retail Banking - Customer Service Richmond, BC May 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...
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Customer Experience Associate
6 days ago
Richmond, Canada TD Bank Full time409431BR Retail Banking - Customer Service Richmond, BC May 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...
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Customer Experience Associate
4 weeks ago
Richmond, Canada TD Bank Full time406562BR Retail Banking - Customer Service Richmond, BC April 18, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...