Customer Service Associate

3 weeks ago

Granby, Canada The Home Depot Canada Full time

Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the customer.

Working in our stores: Your duties would include.

  • Greet and engage with customers to assist with their needs, recommend merchandise, answer customer questions, and close the customer sale.
  • Assist customers with their sales purchases, as needed load orders into customer vehicles with the assistance of another associate as needed and maintain the shopping carts outside the store.
  • Utilize point-of-sale system, computer terminals and/or Home Depot portable phone to check inventory, look-up orders and process transactions.
  • As an associate you may be assigned to support a variety of departments such as Outdoor Garden Centre, Lumber, Paints, Cashier, and Lot.

Working Conditions

  • Working warehouse retail environment.
  • Comfortable lifting products as required (25 – 50lbs); bending, kneeling, standing for extended periods of time; comfortable with ladders.
  • CSA approved safety shoes (green triangle)
  • Utilize computer terminals, and/or Home Depot portable phone to check inventory and provide order assistance.
  • Some of our associates spend most of their time outdoors working in all types of weather conditions.


Qualifications:

  • Ability to work a flexible schedule including weekends, evenings, and holidays.
  • Exceptional communication and customer service skills.
  • Attention to details, excellent decision making and problem-solving skills.
  • While home improvement experience is welcome, we will provide associates with the necessary training and resources for this role.


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