Quality Assurance

Job Summary
The University of British Columbia (UBC) is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.

The Integrated Service Centre ("ISC") is a newly formed unit within UBC that will align practices and processes from Human Resource, Financial Operations, Comptroller's Office, Student Services, and Information Technology. In supporting UBC's transition to an enterprise Workday Enterprise Resource Planning ("ERP") Cloud-based system, the ISC will provide a single, integrated service that will initially include Financial and Human Capital management services and later expand to include Student and Enterprise Planning. The ISC will seek to continuously improve and adapt to future needs and requirements of UBC while providing a simple, intuitive, consistent user experience for UBC students, staff, faculty, and community partners.

The Quality Assurance & Tester (QAT) prepares and executes complex testing for product development and deployment of updates and improvements for the University Community. This Incumbent applies subject matter expertise and critical thinking to develop strategic plans for designing, running and tracking testing activities, managing defect triage processes. Provides reporting to senior leadership on test quality indicators and improving testing processes and standards

Organizational Status
Reports to the Delivery Manager. Works in partnership on a team that is accountable for executing the delivery of releases, enhancements and product major changes. Partners across the Application Sustainment team to provide effective improvement services. Frequently engages across the ISC to understand product roadmap and backlog, including interdependencies and impacts.

Work Performed

• Assesses testing needs utilizing a structured requirements process (gathering, analyzing, detailing, and managing changes) to recommend testing approach and priorities.

• Builds test plans relating to various testing stages, business data validation, integration, reporting.

• Crafts scenarios and test cases, procures test data, executes tests, and documents results as needed.

• Performs in-depth troubleshooting of testing activities of one or more IRP workstreams (HCM, FIN, STU, SD&D) using the knowledge of testing.

• Analyzes and reviews testing options and discusses approach and recommendations with QA Analyst and Testers

• Identifies, analyzes and documents bugs through execution of test cases or ad-hoc testing as needed.

• Develops business data validation, integration, and reporting testing processes and procedures

• Tracks and verifies defect resolution using defect tracking system

• Performs preliminary pre-defined shortlist of tests for tenants to ensure core functionality is working as expected before it is released for a test cycle.

• Validates configuration setup in tenants as required

• Builds and maintains good working relationships with functional and configuration analyst, business analysts, subject matter authorities, client partners, and consultants.

• Evaluates and recommends opportunities for test automation and performance testing.

• Builds automated test scripts as needed.

• Develops and maintains document templates for test plans and standards for testing.

• Provides testing and validation services to ensure Workday program and projects meet organizational standards and end-user requirements.

• Reviews implementation options and discuss approach and recommendations.

• Identifies, elicits, and documents business requirements from a testing perspective and participates in test execution and tracking through the use of Jama (specifically in creating test sets, test cycles, dashboards, etc.). Participate in defect management and tracking using prescribed tools.

• Ensures all requirements, test cases and defects are categorized and traced accordingly for accurate traceability and metrics reporting.

• Collects, reports, and analyzes testing and defect status.

• Collaborates with ISC Managers in workstream defect triage and daily stand-up meetings.

• Partners across the ISC to align work, priorities and practices and to determine if enhancements and improvements meet University needs and are operating as designed.

• Partners with relevant partners and clients to resolve issues related to engagement, adoption, sustainment, and continuous improvement.

• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

• Attends meetings to report on the status of testing, communicate RAID (Risks, Action, Issues, Decisions), implement testing standards and policies, and communicate testing schedule

• Crafts materials for testing kick-offs, testing trainings, or other testing related topics.

• Setup and co-ordinate meeting with clients and partners for activities for ISC service delivery

• Other related duties as the need arises.

Consequence of Error/Judgement
Contributes to the broader Application Sustainment team and UBC's IT strategies. Supports decision-making regarding the design and maintenance of an existing large, complex and campus-wide product. Focusing on partnerships and product delivery will ensure optimal functionality and customer satisfaction in support of ISC's strategic goals.

Supervision Received
Reports to the Delivery Manager. Work in partnership on a team with wide latitude across the ISC. Work is reviewed in terms of quality, achievement against objectives, and focus on collaboration and innovation.

Supervision Given
Acts a mentor or coach to peers as required.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Bachelor's degree or higher in Business Administration, Commerce, Computer Science, Management Information Systems, Business Technology Management, or other relevant program preferred. Experience in quality assurance, metrics collection, stage gates, and an understanding of QA techniques/methodologies and SDLC, preferred. Certifications in one or more of the following test management or testing certifications are an asset: ISTQB, ASQ, PMI-RMP. ITIL is an asset. Knowledge of Jama Software and JIRA is preferred. Workday experience is an asset. Experience working in a complex, academic environment is preferred. UBC experience is considered an asset. Demonstrated competency working throughout all aspects of the software development processes with knowledge of a wide variety of testing approaches, techniques, and tools.

- Proven skills related to managing testing of configured COTS solutions on cloud products and various integrated point solutions.

- Proven ability to test and validate product solutions to confirm quality alignment with specifications and end-user requirements.

- Demonstrated knowledge of test case and defect management tools, data validation, integration, and report testing.

- Advanced experience working with a variety of software including Jira, Confluence and ticketing systems, such as ServiceNow.

- Proven experience working on cross-functional teams and communicating to a diverse audience.

- Excellent interpersonal skills including active listening, written and verbal communication, and conflict management.

- Demonstrated experience in systems analysis, complex problem-solving, deductive reasoning, and reporting skills.

- Proven ability to effectively manage multiple priorities and work under pressure to meet critical, time sensitive deadlines.

- Demonstrated ability to work in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams. - Collaboration: Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.

- Communicating for Results: Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to acting when appropriate.

- Problem Solving: Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders. - Accountability: Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.

- Analytical Thinking: Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not clear on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance to resolve complex issues. Anticipates the possible outcome of potential solutions.

- Thoroughness: Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.

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