IT Support Specialist

JOB OVERVIEW

The IT Support Specialist is responsible for helping users with any technical challenges they may experience, troubleshoot, and provide guidance. This role provides exceptional user experience and support to fellow team members supporting the organizations vision of being #1 to its employees and customers. We are looking for someone that is eager to continue their career in the IT field, that is a strong communicator, detail oriented, and a team player. It is crucial that our IT Support Specialist promotes a positive company image through safety, quality, consistency, and professionalism.

KEY RESPONSIBILITIES

§  Administration and technical support of IT requirements, including network, desktop and laptop operating systems, hardware and software, telecommunication, voice/data, smart devices, cell phones, printers, and copiers/scanners

§  Perform all functions and responsibilities in conjunction with company policy and procedure

§  Provide first and second level support for users

§  Provide user support for business line applications including MS Office 365

§  Assist with the administration, monitoring and maintaining optimal performance, connectivity and operation of servers, firewalls, routers and switches with respect to all LAN/WAN-related network sites and services

§  Assist with the implementation of network software as required

§  Administer phone systems, voice mail systems, video, and print servers

§  Complete network security tasks including anti-virus/malware, anti-spam/phishing

§  Install, configure and maintain the following devices: laptops/tablets/desktop, cellular devices, desk phones, printers, photocopier/scanning machines

§  Maintain an inventory of installed software, hardware and licencing

§  Assist with the administration of user email accounts and manage access control, based on company policies

§  Assist with the implementation of various hardware and software upgrades including equipment refresh and application version upgrades, windows updates and patches as required

§  Assist with user training and the creation of instruction manuals as required

§  Support web activity and applications

§  Provide after hours IT support for critical issues and business needs

§  Always conduct oneself in a professional manner in alignment with Company values, including but not limited to language use, attire, and workmanship

§  In accordance with company policy/ESA; overtime, work outside of regular hours, and being on call may be required at the discretion of the company

§  All other duties as assigned

Requirements

REQUIRED EXPERIENCE & QUALIFICATIONS

§  Post secondary education in Information Technology

§  A minimum of 1-2 year of experience in a similar IT related role

§  Knowledge of IT operating systems and server application environments including Windows, Windows Server, Active Directory, Microsoft 365, Azure, Anti-Virus, Avaya IP Office, camera and security systems

§  Hands-on experience installing IT hardware and software

§  You have a get it done attitude and are skilled at removing barriers

§  You operate with a team spirit, not with ego; you want everyone, including yourself, to do their best work; you see your success as dependent on the success of the team

§  You have the ability to think beyond the needs of the customer to drive business success

§  You are able to adjust quickly to changing priorities and conditions, cope effectively with complexity and change, quickly understand and absorb new information and respond appropriately

§  You are a straight shooter who gets to the point and can clearly communicate in both oral and written form.