Reservations Agent

Basic Purpose:

The Reservations Agent main responibility is managing incoming reservations. Also provides support to the Reservations Supervisor, front desk and sales and catering team.

Major Responsibilities and Duties (to fulfill major purpose):

• Assist with group/ tour reservations and works as a liaison regarding group reservations with Sales and Catering.
• Assist with reservations for Leisure, Corporate, FIT and OTAs.
• Assist in managing inventory on all channels
• Enter guest rooming lists and make individual reservations as required
• Build loyal guests through exceptional customer service
• Champion the reservations upselling program
• Update reservations with proper billing information and billing authorizations
• Build and manage all Posting Master Accounts
• Responsible for managing room inventory

Skills, Knowledge and Abilities Required:

• Demonstrates exceptional levels of professionalism, diplomacy, tact and confidentiality
• Outstanding levels of personal and professional integrity.
• High attention to detail
• Excellent written and oral communication skills
• Ability to handle multiple tasks at the same time
• A strategic team player who likes statistics and financial analysis
• Excellent customer service and problem resolution

Working Conditions:

• Normal office working conditions.