Commercial Sales Support Specialist

1 month ago

Brampton, Canada Lennox International Full time

Company Profile

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Job Description

Under direct supervision, manages accounts relationships.

Creates and manages daily customer quotations. Negotiates plan and spec jobs with respective house accounts. Responsible for some of the order entry, order maintenance, and management of order delivery process. Manages weekly bid schedule. Prioritizes projects and communicates bid date and time, co-coordinating quoting responsibilities and objectives with Commercial Territory Managers. Manages quote follow-up process including updating weekly open quote reports, updating CRM to reflect quote status, and coordination with 3rd party vendors. Assists in credit and collection activities. Manages the order credit approval process to avoid delays and past due orders. Prepares and manages submittals and orders accurately, reducing manual overrides and allowances. Coordinates and manages quotes and orders within guidelines for residential districts.

#LI-SB1

#LI-Hybrid

Qualifications

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.

Requires strong abilities with building relationships, listening, persuading, negotiating and managing time. Some knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knows some principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Effective at written and verbal communication. Has basic user knowledge of Microsoft Office and Customer Relationship Management software.

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