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Inside Product Support Representative

4 months ago

Whitehorse, Canada Finning Full time

Description

: Build positive relationships with new and lapsed customers to meet or exceed annual parts sales targets while achieving required profitability.  Fully engage with customers on every sales call to understand the customer needs and how Finning can support them. Prepare parts and service quotations and follow up to the won/lost sale conclusion. Maintain accurate records of account details and equipment population and record, manage and report on activities and opportunities using Saleslink. Work with the extended product support network including outside Product Support representatives, inside sales representatives and parts order entry teams.  Achieve growth in Parts sales revenue and margin in line with targets. Develop call plans for customer base and prospect/cash accounts. Work to resolve complex and technically challenging customer needs quickly and effectively. 

Education & Experience:

A Parts Ticket is preferred but we will consider a combination of experience. 3+ years in the heavy equipment industry in an asset. 3+ years in sales or customer-facing role. Strong sales orientation and drive. Excellent interpersonal, verbal and written communication skills. Good Computer skills and ability to learn new systems.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.