Principal Product Manager Tech, AWS Trusted Advisor

3 weeks ago

Vancouver, Canada Amazon Web Services Canada, Inc. - D46 Full time
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Do you like working with cross-functional teams, including engineering, product, program, UX and operations teams, to define a bold vision and deliver high-value solutions to AWS customers? Do you enjoy leading initiatives that are critical to our customers' cloud operations, and the AWS business? Then, this Principal Product Manager Technical (PMT) role with the AWS Trusted Advisor team within AWS Kumo is for you.

At AWS Kumo, we hire the world’s brightest minds, offering an environment where they can relentlessly detect, design, and drive solutions to excel operationally and improve customer experiences. We are seeking an experienced Principal Product Manager Technical (PMT) who is innovative, passionate, and customer-focused, and is willing to “get hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals.

Key job responsibilities
- Create a product vision, and strategy for internal and external customers
- Engage with customers through a variety of channels and serve as the voice of the customer internally
- Engage broadly across AWS services and account teams to drive improvements in providing trusted guidance to customers to optimize their AWS workloads
- Define product roadmaps to achieve business goals, which includes providing customers the managed dashboards for insights and opportunities to optimize
- Work with business stakeholders and tech teams to define needs, build solutions, and measure results
- Establish goals and review metrics to identify opportunities and measure the success of the product features
- Provide effective written and verbal updates on the products and key projects to senior leadership and stakeholders

A day in the life
- Work closely with AWS service teams, AWS account teams, and Kumo engineering teams to deliver key initiatives to help AWS customers optimize their workloads and to accomplish their outcomes
- Align senior leaders across AWS to automate manual communication processes by highlighting customer value, and metrics
- Collaborate with the UX team for user research and wireframing
- Engage with partner teams to work backwards from customers and deliver crisp documents
- Drive AWS-wide programs to improve speed and quality of our best practice guidance shared with AWS customers

About the team
The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. We aim to identify every need of customers across all AWS services before they do, and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud. We have unfettered curiosity and drive to help build “best in the world” support experiences that customers will love We are inventing and designing tech that will directly impact every customer across all AWS services. Our industry-leading technology cuts across a wide range of ML techniques from Natural Language Understanding to Deep Learning. Our team packs a punch with principal level engineering, science, product, and leadership talent. We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

We are open to hiring candidates to work out of one of the following locations:

Vancouver, BC, CAN

BASIC QUALIFICATIONS

- 7+ years of working as a Technical Product Manager experience
- 5+ years of technical (software development, network development, IT, other related) experience
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

PREFERRED QUALIFICATIONS

- Hands-on experience using the cloud services, especially at scale.

  • Executive Advisor

    4 weeks ago

    Vancouver, Canada Info-Tech Research Group Full time

    **Come join us as we are expanding our rapidly growing Executive Advisory Services team!** **What is an Executive Advisor?** **Executive Advisors** are an exclusive group of business executives who help to guide, mentor, advise and provide research content with CIO’s and senior executives members. Their coaching assists executives and business leaders in...

  • Product Advisor

    3 weeks ago

    North Vancouver, Canada The Jim Pattison Auto Group Full time

    Come join our team at Jim Pattison Hyundai Northshore as a Product Advisor! If you are a driven, tech-savvy, and personable individual who strives to achieve excellence in customer satisfaction and relationship building, this opportunity is for you! Why join us - Competitive commission and bonus plans. - We have premium products with highly effective prices...

  • Senior Software Development Engineer

    4 weeks ago

    Vancouver, Canada Amazon Development Centre Canada ULC - K03 Full time

    Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers tens of thousands of businesses worldwide! The Messaging team owns and operates Simple Notification Service (SNS) and Simple Queue Service(SQS), which provides AWS customers with the cloud infrastructure for...

  • Senior Trust Officer, Estate

    4 weeks ago

    Vancouver, Canada Canadian Imperial Bank of Commerce Full time

    Senior Trust Officer, Estate & Trust Services Wealth Management page is loaded Senior Trust Officer, Estate & Trust Services Wealth Management Apply locations Vancouver, BC time type Full time posted on Posted 3 Days Ago job requisition id 2407007 We’re building a ...

  • Senior Trust Officer, Estate

    4 weeks ago

    Vancouver, Canada Canadian Imperial Bank of Commerce Full time

    Senior Trust Officer, Estate & Trust Services Wealth Management page is loaded Senior Trust Officer, Estate & Trust Services Wealth Management Apply locations Vancouver, BC time type Full time posted on Posted 3 Days Ago job requisition id 2407007 We’re building a ...

  • Senior Trust Officer, Estate

    1 month ago

    Vancouver, Canada Canadian Imperial Bank of Commerce Full time

    Senior Trust Officer, Estate & Trust Services Wealth Management page is loaded Senior Trust Officer, Estate & Trust Services Wealth Management Apply locations Vancouver, BC time type Full time posted on Posted 3 Days Ago job requisition id 2407007 We’re building a ...

  • Sr. Software Development Engineer, AWS FinTech

    2 days ago

    Vancouver, Canada Amazon Development Centre Canada ULC Full time

    Are you interested in building high-performance, globally scalable AWS Financial systems that drive Amazon's current and future growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? Do you have a passion for ensuring a positive customer experience? This is the job for...

  • Product Advisor

    4 days ago

    North Vancouver, Canada The Jim Pattison Auto Group Full time

    Friday, May 17, 2024 Come join our team at Jim Pattison Hyundai Northshore as a Product Advisor! If you are a driven, tech-savvy, and personable individual who strives to achieve excellence in customer satisfaction and relationship building, this opportunity is for you!Competitive commission and bonus plans.We have premium products with highly effective...

  • Product Advisor

    4 days ago

    North Vancouver, Canada The Jim Pattison Auto Group Full time

    Friday, May 17, 2024 Come join our team at Jim Pattison Hyundai Northshore as a Product Advisor! If you are a driven, tech-savvy, and personable individual who strives to achieve excellence in customer satisfaction and relationship building, this opportunity is for you!Competitive commission and bonus plans.We have premium products with highly effective...

  • Product Advisor

    4 days ago

    North Vancouver, Canada The Jim Pattison Auto Group Full time

    Friday, May 17, 2024 Come join our team at Jim Pattison Hyundai Northshore as a Product Advisor! If you are a driven, tech-savvy, and personable individual who strives to achieve excellence in customer satisfaction and relationship building, this opportunity is for you!Competitive commission and bonus plans.We have premium products with highly effective...

  • Product Advisor

    2 days ago

    North Vancouver, BC, Canada The Jim Pattison Auto Group Full time

    Friday, May 17, 2024 Come join our team at Jim Pattison Hyundai Northshore as a Product Advisor ! If you are a driven, tech-savvy, and personable individual who strives to achieve excellence in customer satisfaction and relationship building, this opportunity is for you! Competitive commission and bonus plans. We have premium products with highly...

  • Senior Trust Officer, Estate

    4 weeks ago

    Vancouver, BC, Canada Canadian Imperial Bank of Commerce Full time

    Senior Trust Officer, Estate & Trust Services Wealth Management page is loaded Senior Trust Officer, Estate & Trust Services Wealth Management Apply locations Vancouver, BC time type Full time posted on Posted 3 Days Ago job requisition id 2407007 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Trust Officer

    2 days ago

    Vancouver, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Tech Support

    4 weeks ago

    Vancouver, Canada Cinesite Full time

    We are looking for a Tech Support to join our IT team! If you thrive in a fast-paced environment then this could be the opportunity for you! **Our IT Team At Cinesite Vancouver, the IT department is responsible for the security, performance and functionality of all hardware, software and technology-related systems. We source, design and implement solutions...

  • Senior Software Dev. Engineer, AWS Elemental, Elemental Video Engine

    4 weeks ago

    Vancouver, Canada Amazon Development Centre Canada ULC Full time

    AWS Elemental is an Amazon Web Services company that combines deep video expertise with the power and scale of the cloud. We are looking for a Senior Software Development Engineer focused on video compression to build advanced video processing functions.As a Video Compression Development Engineer, you will write great code to process our customers’ video...

  • Software Development Manager, AWS Billing

    5 days ago

    Vancouver, Canada Amazon Development Centre Canada ULC Full time

    Come and join us in building the next-generation invoicing platform for AWS! As one of the foundational utility services within AWS, AWS Billing and Procurement Experience is used by every AWS service and every AWS customer to turn customer usage into invoices. Our team provides a missionary focus on delivering an invoicing system that are trustworthy,...

  • Senior Software Development Engineer, AWS IAM

    2 days ago

    Vancouver, Canada Amazon Development Centre Canada ULC Full time

    At Amazon Web Services Identity and Access Management (AWS IAM) we build, operate, and innovate the identity management, authentication, and authorization stack for the AWS cloud. Our mission is to push the technical boundaries to enable AWS customers to run their business workloads confidently and securely. As part of this mission, we Think Big and Dive...

  • Practice Manager, Professional Services

    2 days ago

    Vancouver, Canada Workato Full time

    **About Workato**: Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're proud...

  • Trust Officer

    4 weeks ago

    Vancouver, Canada TD Bank Full time

    404559BR Wealth Management Vancouver, BC March 28, 2023 Company Overview Department Overview TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients. **Private Trust **builds dynamic and long-lasting relationships...

  • Trust Officer

    4 weeks ago

    Vancouver, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients. **Private Trust **builds dynamic and...